Hotel Delfino Lugano

早餐不錯，很豐富。有自己的收費停車場。空調遙控器找了好一會，原來貼在靠近門口的牆上。前台態度挺好，有特殊原因需要延後一會退房，也很容易溝通。

酒店在火車站鐵軌邊上。晚上睡覺床在震動，根本睡不了。房間很舊，有股很重的味道。 唯一的優點就是有早飯，對瑞士而言還算不錯。

Location was a bit far out but if you catch the number 2 bus it will take you into the town centre, we had a Queen size room and it was tiny my box room at home is bigger than it, lovely powerfull shower, breakfast was not good no toast and staff in the restaurant was so ignorant as if it was an effort to serve you, not a good choice of drinks in the bar, reception staff were helpful

Nice small room with Balcony. On the bus line with three stops from the Lugano train station. The beds are OK. The Breakfast spread is typical European style with one twist. Scrambled eggs cannot be served until after 8 am - We wondered why. Reception desk occupied with young folks not interested in customer service

I hardly know where to start. This is our 10th hotel in 3 weeks and it is hands down the worst. It’s just a room. And the smallest at that. Even the cruise boat we were in was nicer then this. I feel bad for my precious friend who has brought me along on her trip and everything’s been wonderful. But this room and the situation must be very disappointing for her. There’s no discounts for being misled or tricked by false advertising. The mattress is exceedingly hard and apparently we cannot have a “topper” because “we already have a bed” and in any case house keeping is not available so - no. I pray that I will be able to sleep while I’m here. The towels are old and frayed and sized for a child not an adult - plus - one per person. There’s an air conditioner but they don’t work until summer - not even just in fan setting. You can try if you want but it will stop after 10 minutes There’s a towel Warner but it’s disabled. Yep, you guessed it, it only works during winter. The door can open but the window is bolted shut and the air conditioner - while it exists as claimed - is disabled during the rest of the year and only available for use during summer so too bad if you suffer from overheating as I do. You can try it but it will just stop working (even on the fan setting) after 10-15 minutes. We paid for rooms with a view but all we get is the pipes, someone else’s yard and the train right behind us. There’s a spare door in the room - for the next door neighbours room!! Yep. Just an internal door between you. Book and come with friends but don’t expect to be on the same floor or even in cooee of them. It would make sense to put you together and allocate rooms (that are the same as each other) to guests who arrive on time / first rather then shoving people higgeldy piggeldy There are deals included with your room according to the website and booking agent but apparently they’re only “valid” for summer time The complimentary drink on arrival is a similar fiction The beautiful photos are a lie taken at night, during summer peak season when everything’s allowed and working, or from the 50% of rooms that do have a lake view. The others get the neighbouring properties back yard or in my case - the pipes No shampoo or conditioner despite this being the norm in Europe hotel rooms No kettle with complimentary basic tea or coffee - the Mini bar is only a bottle of water. The old heater also has exposed pipes in the room. Not that I should worry I guess coz it’s not winter so it’s not working. There was no guidance from reception as to where we might be able to get a meal - except to tell us that the promotes deal was not applicable to us because it’s not summer time. According to the website we qualified given we booked to stay for more then 2 nights. And no advice that we aren’t actually in Lugano and that we had to walk a good 20-minutes to find some food. Where previously nothing was too much trouble (except in Hardewijk NL) not

I had a room on the fourth floor with a view of the lake which I was very happy about but when you end up paying 900 Swiss francs for three nights in a basic room with a strange smell, no coffee machine, a mediocre toilet, and the smallest safety box you've seen in your life, you have to ask was it really worth it? But this is a good hotel with a fine breakfast and some nice people in the reception. And since I'm a view person and loved the desk by the window, I'm giving Delfino three stars, but next time I'd rather pay a little bit more for a luxury hotel than an overpriced three-star albergo like this.

This was a great find and in a very good location just 20 minutes walk from the centre of Lugano. The Paradiso shops and the lake front were just 5-10mins walk away, if that. The covered car park was great and meant the hire car was sheltered from a night of severe thunderstorms (the weather was great otherwise). All our rooms were immaculately clean and well kept. Yes the decoration is quite dated but in a way we all quite liked it. The bed was comfortable and we asked for extra pillows which were delivered straight away and were the most comfortable hotel pillow I've ever had! We also liked that you could access UK radio stations through the TV, it was great to have on in the background. The breakfast was extremely plentiful for a continental breakfast and we especially liked the wholegrain croissants. The coffee was also good and the machines easy to use. The highlight was being able to eat breakfast outside by the pool which was a lovely area and never got too busy during the day. We always managed to grab a sun bed! There is the train line right behind but the trains were so quiet and barely heard them at all. Special mention to the reception staff, the waiting and the cleaning staff who were all super friendly, attentive and helpful. The Ticino ticket came in really handy to use the public transport within the region for free. All in all it was an extremely enjoyable stay and we look forward to hopefully visiting again in the future!

This is a well kept, friendly and unpretentious hotel within 3 bus stops of the town centre. Staff couldn’t have been friendlier, breakfast was plentiful and well stocked. Dinner in the evening by the pool was lovely and all dishes we tried on our 2 dinners we had were delicious. We occupied 2 interconnected rooms on 4th floor (401 and 403), which gave us great views onto the lake. Both rooms were spacious, with good sized bathrooms. The beds were comfy and every day the Nespresso tabs (machine in room 401 only) and complimentary waters were restocked. After an 8 day train holiday through France and Switzerland, our 4 nights at the Delfino were very relaxing. Just what we needed. We particularly liked the down-to-Earth, unpretentiousness of the hotel and staff. I would definitely recommend and go again. Remember to ask for the Ticino ticket, which gives you free access to public transport and discounted rates at local attractions.

We stayed here recently, it is way out of town, the bus stops outside. The restaurant is basic, we had dinner 1 night and it was just OK, there isn't really a bar, it's like a waiting area for the restaurant. The breakfast was OK, we've had much better, everything is self-service including the coffees. Our room was small and basic but clean. The shower was great. The staff could do with being a bit more friendly and helpful, especially the front desk, no smiles at all. Richard, our waiter, was a delightful young man. Maybe he could give all the others a little bit of training in customer service.