The Salwey Arms

venue is located on a cross roads of the A49 between Ludlow and Leominster which is a fairly busy junction at many times of day & night. Also located next to a 24hour Asda service station and travel lodge which created vehicle move movements at all times of day & night. We ate in the Salway hotel each night in addition to Breakfast and found the food & service helpful and attentive and the room adequate for our needs. We had been to the hotel previously and found it suitable to our needs.

We didnt actually stay stay at the hotel but paid for friends to stay and had dinner with them on the evening. Our frends found the room ok but they didn't rave about it. The meal was ok but we did have a very long wait, over an hour, without any updates. We ordered a bottle of red wine which came as an opened bottle with some removed. How can somone serve a bottle wine and not notice its opened and not full. They did replace it but the apology lacked conviction. All in all everthing was okish but not special. Breakfast was included in the price, but they had an early start and breakfast didnt start until 7.30. We did ask if they could provide a takeaway breakfast but this apparently wasnt possible. Disappointing. Surely they could have prepared this on the evening ready for them next morning. Are our friends the only people who need an early start? There was also some confusion on how they.were going to be able to exit the building. Again there did not seem to be a policy, procedure for such events. We expected better for the price.

A brief but enjoyably stay. An excellent experience, the room was quiet and the windows opened fully to let in fresh air on a warm evening The staff were welcoming and friendly. The food was delicious including the generous cooked breakfast that was included in the charge for the stay. I would happily use Salwey Arms again.

Road noise in twin room gave us a poor night's sleep.

Lovely pub to stay Good location for exploring the area . Helpful friendly staff. Room was clean and comfortable. Good food . Free parking

We were in the smallest room, Tern; the only one available out of the 5 rooms at the property when we booked. No issue with that at all however it felt like it had been overlooked and was given the least attention. The single glazed sash window frames were dirty and dusty, especially in the shower room. There were cobwebs around the ceiling and the carpet was badly stained. It wasn’t possible to put make up on or dry hair in front of a mirror due to the way the furniture and plugs were positioned. Upon arrival , it was unseasonably cold and the heating in our room and shower room wasn’t working. A plumber was called out the following day but our bathroom was unpleasantly cold, with no means to warm or dry towels. Extra ones were provided but overall it didn’t make for a comfortable stay. When we checked out we asked for a reduction on the room rate as nothing had been taken off to reflect the issues we’d encountered. We were told that ******* still hadn’t paid the hotel for our room (not sure how this had anything to do with us); and we received a small reduction. All of the staff, apart from the woman who served breakfast on our final morning and checked us out, were friendly and helpful. The bed was comfortable and the plumbing problem was fixed eventually but it impacted upon the first evening and first day of our stay. An apology at checkout would have gone a long way but we were made to feel like we were being unreasonable.