The Grace Residency, Lucknow

This is not a full fledged hotel. The hallway and the bathrooms are dirty with trash everywhere. No soap and towels in the bathroom. There is no restaurant connected except room service from nearby restaurants. The door latches are broken and don't lock. The bathroom fittings not functional. We had booked it for 4 days with lack of photos and details published. We are ready to get out after one night.

Do not take international cards. International travelers must pay in cash. Horrible place. Dirty, staff don't care, building a disgrace, don't bother. Probably the very worst hotel experience I have ever had. This hotel is falling apart, filthy and just a terrible place to be

This cannot in anyway be described as a hotel. It appears that the rooms they offer are spread across a huge complex which includes private homes, businesses and private rents. The check in area is a small cupboard-like room on the ground floor and we were led through an underground car park to reach the room they took us to. There are no facilities - it appears the pool they show is from a neighbouring hotel, and the rooms are a disgrace. Ours had no towels, no loo roll, a TV that didn’t work and a bed that was made up of wooden pallets. It had a kettle but no cups. If we hadn’t arrived at 10.30 pm we’d have walked away. Crashed there for the night, paid for one night, and left the next morning. This should not be advertised on reputable sites.