Taj Mahal Lucknow

No 1 place to stay . Very clean , Quiet , Exceptional Food , Good Housekeeping Service , Great Security , All together Good customer service , Great Hospitality . Give me a feeling to go again and again.

The entry to the hotel was as you would expect at any Taj, a warm welcome from the door staff. On entering the hotel no one was around to greet me, I had to ask another guest where the reception desk was! Walking to the front desk I found the receptionist on their mobile phone, I had to say excuse me before I was attended to. No warm smile or engagement at all just a very robotic check in. I was then presented with some beeds by a person who couldn’t care less if I were there or not…………. The room was very comfortable with good amenities! The rest of the hotel felt big and cold and in need of renovation. And certainly some seating too, in the vast empty vestibule. The pool area and gardens were immaculate! I enjoyed a drink at the bar and then headed to the main dining area in reception where I enjoyed very good service and delicious food. The second evening, i again enjoyed a drink at the bar and the staff recognised me and were very attentive and friendly. I had intended on having a meal in the fine dinning restaurant, but because my experience was good the first evening, I went to the lobby restaurant, big mistake! I ordered the Lucknow lamb biryanis which is normally served with a gravy, a curry was brought out instead, i tried it, but because of the thick sauce, it smothered the biryani. I asked that they just bring the ordinary gravy, I was then brought something that didn’t resemble the delicious gravy i had had the night before, the evening was diving fast, it was like sand slipping through their fingers. It just went from bad to worse. I had bought a bottle of wine to enjoy with my meal but the evening was ruined. The only good thing was I was told by the restaurant manager that there would be no charge for the food! Not the usual Taj experience I have become accustomed to!

We went to celebrate my wife's birthday and we were overwhelmed by the efforts and service of the staff. I would specially like to mention the names of Mr Anil Chamoli and Miss Rinki for being there throughout and taking care of us to create a memorable experience..Full makes to their efforts

My friends and I had a shaandar experience during our stay at Taj Mahal, Lucknow. The entire property gave us nawaabi vibes, and the hospitality was nothing short of mashhoor Lucknawi tehzeeb. The staff was very warm and welcoming, always greeting us with smile, which made our stay truly memorable. A special mention for Zainub at the front desk – masha'Allah, her gracious smile and courteous demeanor stood out. She was always attentive and helpful, ensuring we had a comfortable stay. Truly, she is an asset to the hotel. Leaving the hotel felt like leaving behind a piece of heart. We can't wait to return soon!

Lucknow was more fun than we expected. A big thank you to Monica for helping us when we were lost in the city. She shared her contact number and made sure we were safe. This kind of care is what makes Taj special. Great job and keep it up guys.. thank you

Had a great experience Staff is really welcoming and make sure you have a comfortable stay The staff at every corner of the hotel , right from the guard standing at the entrance to the chef at the restaurant are very welcoming and reach out to you for any help and feedback. That's what makes your stay even more comfortable and special. The staff girls came to our room with a cake and some extra goodies when they realised it's my birthday.