Best Western Grand Hotel Guinigi

Price is reasonable and breakfast is in average. A little fat away to the central of Lucca. Family room in 2F is a little of noisy cause the door is toward to the elevator.

Great value for money, very clean and good facilities. Staff are helpful and efficient too.

Camera familiare rinnovata, composta da due stanze separate. Ottima scelta per un viaggio con le mie due figlie. Parcheggio ampio e personale gentile.

Un buon hotel con buoni prezzi Alcune lacune nel servizio in sala colazione.

酒店在海邊，靠海的房間比較小，不過風景不錯。100米處有家北京酒樓， 另外我朋友飯店（amici imei）又貴又不好吃，不推薦。酒店提供停車位，16歐一晚，就在酒店對面公共停車區，還算方便。

Ben servito, accogliente e pulito

Hotel situato a pochi minuti dalle mura della città, struttura nuova e molto pulita. Le camere sono ottime ed il personale molto gentile ed attento.

還行，在當地性價比高

Arrived to learn we had an upgrade to an apartment which was great but the happy times ended there. Went to dinner at 7:30 to be told it was full and we had to book. Not one person in reception told us we needed to book. Eventually got to the restaurant at 8:15 and got served two very average pastas at 9:40, a one hour 25 minute wait. Next day after a return from the old city of Lucca at 1pm we went to reception to book a table for two for dinner that night. No the restaurant is full. It was raining and the day before reception told us there was a pizza restaurant 15 minutes away, not ideal. We went to our room and came back to the bar a couple of hours later where we had a big discussion with the restaurant manager, who tried to justify the situation. We explained that as a couple who paid good money to stay they had an expectation to provide us with dinner if we wanted to eat there. He then told us about another restaurant five minutes away that none of the reception staff mentioned, which was welcomed. He then bought us a drink as a peace maker which was gratefully accepted, we then went to the restaurant nearby and had a great night. With the exception of the restaurant manager and one of the reception staff who tried hard to help, we found all the others including restaurant staff unhelpful, dismissive and at times terse. They only seem interested in dealing with the large tour groups and not couples. During this current trip we stayed at Best Western Dead Sea Jordan and it was incredible, I would never stay again or recommend to friends and family to stay at Best Western Lucca.