TownePlace Suites Lubbock

My family booked several rooms at this hotel to attend a graduation and was very disappointed! Because it was a Marriott property, I thought we were good but not so.....bad reflection on Marriott. I knew we were in trouble when we pulled into the parking lot and the door to the lobby was standing wide open. We entered into a HOT lobby with circulating fans on the floor. The hallway was also warn like no trace of A/C. My room had air but not working the best. The carpet looked as though it hadn't been replaced in 25yrs and the patio area was FILTHY....hadn't been swept in I don't know how long. To top things off, no wash cloths or bar soap in bathroom. Went down to lobby and was told that housekeeping doesn't come to work til 8am and they would bring some to my room. I went bck down around 8:15 to see what was going on because I hadn't received the towels and there were a line of people asking for wash cloths so I wasn't the only 1. After getting the wash cloths and soap about 1hr later, the lady in housekeeping said "here r ur wash cloths. They aren’t the best but they r clean". She was so right when she said they aren’t the best because they looked worse than my cleanup towels at hm. I will never stay here again , and will definitely not recommend to anyone else!!!!!