Santi Resort & Spa

非常好 環境舒服

Phòng đẹp,vị trí thuận lợi,ăn sáng ngon

根本無服務。設備陳舊，半夜空調會壞。無人問津。反應後，毫無歉意！

Worst hotel staff in the world ? Unable to give ZERO rating From Trying to double the bill from $122.8 dollars to $224 !! Saying it’s bank charges !!! 3% doesn’t equal $121 !!! But manager said it did !!!! Whilst on the way to the airport, hotel rang our tour guide - with the Receptionist then Asking me to send money to his personal account !!! After he messed up the bill - see photo below I did give cash to the tour guide to pay the hotel, but it cost me £3 in bank charges to withdraw the money. crap customer service , Staff asleep Playing on their phones Hotel gates padlocked shut at 22.10 !! No lights on at 22.10 !! Had to use torch on phone to see our way No porters on arrival or exit to assist with luggage, No bar service after 22.00 Asked for a drink at 13.00 - told to use mini bar !! 2 beers or 2 waters 50 minutes to get a drink, as bar server had gone home. Staff trying to imitate me by 4 of them standing and staring at me, whilst I complained about waiting 50 minutes for a drink. Manager clearly has NEVER been trained in customer service !! Complain about crap service but still get ‘a service charge’ which management refuses to remove Spa area permanently closed during our 4 day 3 night stay American breakfast - absolute joke- 2 fried eggs, 2 x 1” cocktail sausages and 1/2 slice of square cheap ham , but described as 2x pork sausage, eggs and bacon 🤬🤬🤬🤦‍♂️🤦‍♂️ In summary - what a shower of 💩 !!!!! I had even searched for other better options, but the local homeless people already had the benches in the park and cardboard boxes in the street. At least on the street people were helpful and polite, unlike the staff at this place. I could go on, but the stress levels are rising at the bad memories of this place, and I have better things to do. The only good thing, the gardens did look nice.

Staying at Santi Resort & Spa is a special experience. The hotel is situated in extensive tropical grounds. There is a large pool and a generous pool-side area next to a spa, gymnasium and bar. Our room was large and beautifully furnished with a balcony overlooking the grounds. Everywhere you walk you sense space, and .a peace.

Beautiful, tranquil hotel set amidst stunning gardens. The rooms are large and stylish, with great views over the well-tended grounds. There's an inviting pool available for residents, too. The hotel runs a courtesy bus into the centre of Luang Prabang several times a day.