Epic Sana Luanda Hotel

Hige level

Hotel muito bom, quarto grande com boa cama, limpo, muito bom pequeno almoço, funcionários muito simpáticos.

房間還行，比較乾淨。在安哥拉算是為數不多還過的去的酒店了。

熱水壺用不了酒店人員立馬來處理了，很好

My sister and I spent 9 days at this hotel. The bed was comfortable although the level of cleanliness could be improved. It wasn't a major issue. Breakfast was good and some staff friendly. So all seemed to have been OK until we returned home. I found that one of my perfume bottles had been emptied. Someone appeared to have used a syringe to remove the perfume from the bottle and used a different cover so that it wasn't noticeable. See pictures attached. As soon as i realised this I messaged the hotel and within 10 minutes someone replied that their staff had denied any involvement. No proper investigation, just asking staff. They didn't seem to worry that someone amongst their staff members is stealing from their guests.... in a very professional way. So if you want to use this hotel, USE THE SAFE. Shame it's not big enough!

Considered the best in Luanda, Epic Sana is surely a very good hotel. Rooms are comfortable and well-equipped with necessary amenities. It has a good sports center and gym. It offers different, and equally good dining options. Breakfast is the best I have had so far in Southern Africa with all allergens clearly displayed. So I would definitely recommend it. Only two slightly negative remarks. A couple of times, particularly over the week end, I went to the gym and hung the sign "make up my room" on my door. After 90m I would have expected it to be made so that I could have a shower and resume working. This was not the case. I have some food allergy. A couple of times I asked some small variations to my dinner such as having rice instead of french fries as side order. It should not make any difference, or they could have charged extra. Instead they refused or told me that if I had wanted rice i should have ordered steak as main dish and nor shrimps