Hampton Inn & Suites Williamsport-Faxon Exit

Very clean room, loved the duvet, handicap bath excellent. loved the heat tub/pool, and business center. The breakfast was the best. Different egg/meat choices daily, yogurt,waffles, bagels, fruits and juices. Endless coffee choices

Was not greeted as a Gold Member, had to ask for our water & snacks. We requested housekeeping service for every day & was told it would not be a problem. Only received full service once during the week. I had to gather my towels & trash myself every day. Our bed was made one time during the whole week. I had to call for service twice, they hadn’t come all day, came after 3 pm. Our shower curtain was absolutely disgusting with all types of stains. Inside the garbage cans are filthy with stuff stuck on the sides and bottom. The washers in the laundry room leak all over the floor and there is black mold on the floor. The presentation of their breakfast is awful. They put out rotten bananas & the pancake batter is extremely watery. The front desk lady was rude and never lifted her head to greet you. The drawers had hair and dirt in them. Oh, I could go on and on. Will NEVER stay here again and I DO NOT recommend!! Very disappointing for a Hilton property!!

Have stayed here at this location several times over the years. It continues to remain a good solid choice hotel. Some of the recent reviews have been negative and I was hesitant about returning. However, we had three rooms and all of us were satisfied with the room! The front desk personnel were kind, and the breakfast was sufficient. Much typical as expected from a Hampton Inn property and we would stay there again as a stop over hotel when needed traveling through Williamsport!

Stayed here with a large group for a wedding held at nearby Herman and Luthers. The hotel aas clean and the rooms spacious. Breakfast was your average “free” buffet. The outside area with two fireplaces was a hit for post wedding reception drinks and laughs. They also provided a free shuttle service to the wedding venue. The only complaint was the elevator. Only one was working and I think I’d still be waiting to leave today if I hadn’t taken the steps.

I've stayed here a couple of times before. It makes for a good first day of travel for me when I'm headed south on my motorcycle. this hotel is consistently the cleanest and best kept Hampton Inn I've ever stayed in. I managed to make it to Diamond level this year and it seems to be fairly common ( 7 Hampton Inn stays over the next 7 days in PA, WV, and VA) that there is no particular recognition when I check in. I have to ask for my perks. That aside, everything else was fine.

The interior needs updating and some cleaning. The chair in our room was stained, and the seats in the dining area are threadbare. Lighting is minimal at best, particularly in the bathroom. A good paint job would do wonders.

If I could give this place -5 stars I would. HORRIBLE. I arrived to my room after check in to find the toilet bowl disgustingly stained and the room reeked of cigarettes. I called down the front desk to ask for at least the toilet to be cleaned. After over an hour and multiple calls to the desk they finally sent someone up. When they showed up they said "oh we don't clean the toilet bowls our management staff doesn't give us the right tools or cleaned for that". Disgusting. There is literally shot stains all along the inside rim of the toilet. And I'm supposed to be comfortable using it?!?! After she useless visit from the cleaning staff I resorted to soaking several towels in hot water and shampoo just to clean it myself. I spent the entire duration of my stay peeing standing up to avoid direct contact. Absolutely disgusting and disgraceful customer service and horrible cleaning crew. WILL NEVER GO BACK! And I'll be making sure to tell all my business associates the same. 🤮🤢🤢🤢🤢🤮

Gone downhill a great deal since last year. We go to Williamsport every year for the last 4 years. We stayed at this hotel last year and it was clean, well maintained and pleasant. This year, not so. The hallways smell, the breakfast room is dirty, the room was not cleaned properly but at least it didn't smell. The carpets in the rooms and hallways are filthy. Too many dogs staying in the hotel. Breakfast was gross. Cheap quality plastic food. Badly managed and just milking the hotel for money. Rates are definitely not worth the quality. Guess we will have to start staying at the Marriott.

Hotel was very clean. Nice fireplace outside and a ton of food options walking distance to hotel. Ample parking and has an indoor pool that my kids enjoyed. Stayed here about 5 times. Would recommend this Hampton property to family and friends.