Four Points by Sheraton Louisville Airport

Nice environment for family time

酒店接機服務很好

Gabe an Devin the valet were awesome!! First time here and we are already impressed! Everyone has been friendly and helpful. I forgot my glasses in my truck and Gabe immediately went and got them for me. Would absolutely recommend this hotel!

This property is not recommended. Located in a sketchy area with numerous homeless on the street in front and even in the lobby when I checked in. There are a few restaurants within walking distance, but it was an uncomfortable walk from a safety standpoint even during daylight hours. VERY noisy from the road in front of the property, especially for a Monday night in my opinion. Loud music from cars, sirens, large trucks. Airplanes can be heard but not intrusive and the property is an airport location, so that is expected. I would choose even-numbered room if possible, facing the back of the property. Room was clean, but furniture was worn, torn and broken. No coffee maker in my room, even though there was coffee, cups, sugar and cream. Internet was not working or slow, even for light email. I didn't even try streaming. Fitness center was good. Variety of equipment and open 24 hours. Breakfast was buffet style with the standard bacon, eggs, potatoes, toast, yogurt, cereal. Including for Bonvoy Elite if you choose breakfast over points. Side note - mobile check-in defaults to points. Staff was indifferent during each of my three encounters - checking in, inquiring about breakfast and breakfast itself. Too many negatives for me to return.

HORRIBLE EXPERIENCE!! Emanuel at the front desk has the nastiest attitude with lack of customer service knowledge. As well as displayin Borderline RASICT AND HOMOPHOBIC behavior. Must be changed immediately! I will NEVER BE BACK! Please be aware

Stayed here because of location, we were attending a wrestling tournament. Right away we were cautious with the really small lobby. Followed by someone getting trapped in one of the two elevators. Hallways were narrow and cramped, the rooms need updating badly.