Checkin Bungalows Atlántida

I honestly don't know where to start! The pictures advertised are not what your going to get! The rooms were not clean, from scummy showers to the previous guests contact lenses still on the bedside table and the dead cockroaches! The first morning we woke up to sharing a bed with a cockroach! This became a theme over the next few days and while I accept tenenrife is known for cockroaches I didn't think I'd be sharing a room with them! Hotels answer was to send a cleaner which never arrived! The rooms aren't cleaned just sheets and towels changed probably once the whole time we were there! Food is typical all inclusive food not great! As you start walking round you can see loose tiles, and paint flaking everywhere! The pools are a joke! There's not just the odd missing tiles there's whole patches of tiles missing all over including the children's pool. The pool has a green scum line the whole way round!!! This hotel is majorly run down! We ended up paying to move hotel out of our own pockets as we couldn't bear another night! We did find the gentlemen on reception to be really lovely and friendly but that really is the only positive to this hotel! We understand that this is a three star and we've stayed in alot of three stars before but this isn't even a 1 star! I've added photos! This hotel needs a major overall as the location is really good

The complex as soon as you walk through entrance needs attention flooring at entrance in desperate need of replacing , our room 139 is at the top of large complex up 2 ramps 4 flights of stairs (58 steps) the only Bungalow we have stayed in that is up 4 flights of stairs . Room was VERY tired needs a good clean and renovation, bed and sofa bed very uncomfortable and obviously years old . Tiles need lifted and redone also walls , doors etc need a good clean . Bathroom was ok but shower dirty , shower needs a good steam clean to get rid of white scum over bathroom . Would have moved but only there for 5 nights . Worst apartments we have stayed in anywhere let alone Tenerife !!!

We just stayed here for 3 weeks, location is great rooms where okay cleanliness not great I bought my own cleaning products from the supermarket and cleaned myself as wasn’t very clean and the cleaners where hit and miss we had to keep asking for clean sheets and towels as was meant to be every 4 days but wasn’t, our room was located right near the laundry room so got woken up every morning at 8am to them dragging the trolleys up and down other than that was okay staff helpful, definitely need to hire a fan from reception as gets really warm

This hotel isn't worthy of being on any travel site as the pictures online, are not a true reflection of the horrible condition of this place. We checked in to Apartment 91 on Monday 12th May, and left the next morning. I booked based on the photos on website, which led me to believe that this was a really nice place, but our apartment bore no resemblance to the photos online. There was mould everywhere, a damp smell in bedroom, and when you opened the wardrobe which looked like it was made in the 80's, there was a mouldy smell, with a gully at the bottom. The TV was not working, and the microwave must have been 20 years old. The pillows had seams open, and there was dead cockroaches all over the pathways to the apartment. The view from our bedroom was a wall a metre away with gravel floor. It was more like a light shaft but offered minimal light. No aircon. I asked if we could be moved to another room but was told that all rooms were the same. Next morning I went to reception and was told that there was nothing else available so we checked out. We had to rent another apartment in a different area and received no refund from OntheBeach or the hotel. We were so lucky to get somewhere else, even though it cost us an additional €1200, money we would prefer not to have spent, but for health reasons, we couldn't possibly stay in this absolute hell hole. You normally receive a request to submit a review after a holiday, but we got nothing from hotel or Onthebeach, as they knew the review would not be kind. Surely, good or bad, they should be open to people to give their opinions, which can be backed up by the photos. Expensive lesson to learn, but we won't get caught again! I just hope others don't book based on the website like we did.

The receptionists are all a credit they were lovely although a bit of a wait checking in when more than one person at the desk I don’t know what they didn’t deal individually. The apartment smelt of sewage and we asked for clean towels and never received them the whole time we were there the apartment bins were changed once but other than that nothing was cleaned. The food was actually okay although I’d recommend the hotel purchasing another toaster as if there’s a queue you are waiting a while as it’s quite slow. One women in the dinner hall shouted at my children for getting a juice being half board they are only little so found this disgusting - it’s not like we were trying to take alcohol. The swimming pools and the bar area weren’t great!! We won’t be back.

Fantastic Was worried after reading the reviews. Yes a bit dated but you get what you pay for staff are amazing also Anna on excursions made you feel welcome and plenty off Information on local attractions etc. would visit again Room was cleaned every other day and fresh bedding