Krystal Grand Los Cabos - All Inclusive

酒店 房間很破，馬桶是壞的，水龍頭是壞的，下水道也是堵的。我要求提前離店。商家衹肯給我換房，不同意退房。還好我買了保險。

Instalaciones un poco viejas, pero bien por el precio, el concierge de la categoria altitude, pésimo, no vale la pena pagar mas, por recibir nada extra. Cualquiera puede subir. Ala torre altitude nunca te piden pulseras, salvo para “bebidas premium” que son pocas ademas… Muchos meseros, pero poca atencion casi nula, cero actividades, bar cierran muy temprano, mucho ruido en ciertos niveles por las ventilaciones, el elevador de l torre altitude no funciono 1 dia. Son 8 pisos. Buffete siempre lo mismo todos los dias, las cenas en los restaurantes es lo mismo que en el buffete solo que a la carta y tardas hasta 30-1hr en espera aun cuando no este lleno el lugar, hay que trasladarse hasta abajo del lobby a hacer reservas para restaurantes, con el cocierge en caso de altitude, pero nunca se siente ese “plus” de pago extra, habitaciones pequeñas mas que en ll que de ve en fotos, pero cumplen su cometido. Para temporada alta y lo que se paga, no vale taaanto la pena, para temporada baja y el costo es algo justo.

Personalmente, creo que el precio de este hotel y su servicio, configuración, calidad no coinciden! Algunos miembros del personal de servicio tratan a las personas de diferentes países de manera diferente, saludan a los estadounidenses con una sonrisa y toman la iniciativa de saludarlos por los demás, y el personal de servicio es reacio a cuidarlo, ¡especialmente la cafetería en el vestíbulo y algunos restaurantes de jabones! Se me olvidó su nombre !

The property itself overall looked nice, a few things were kind of colored over per se, we found the staff to be really nice and accommodating for the most part. We didn't like that you couldn't get drinks after 11:00 p.m., and we were hoping for somewhere with some more dance music to dance to. We an upgrade to get away from children in the room next to us, helping for a more adult time, but mostly it all blends together. We were also told with the upgrade you're supposed to have a butler to help us out with stuff but we never heard from him till the second to last day and didn't get any service from him. The buffet was not the best for our tastes so we ate at the resort restaurants mostly. Overall we made some friends that had some good times but it wasn't completely what we expected. Next time we would probably do adult only if we were looking for a couples get away at a different resort with more of a nightlife. Crystal Grand would be great with our family though.

I stayed at this resort with my partner on 8/13/2025 to 8/17/2025. Upon entering, we were checked in by the ******* concierge, Omar, who was very friendly and personable. We only saw him once during check in and no other time the rest of our stay, but despite that, he was still able to book us reservations at the habachi restaurant, and give us additional info on excursions. I appreciated his help. The rooms aren’t the newest and I can tell they weren’t maintained properly and thoroughly. I came with a party of 6 other people, and in one of their rooms, the bathroom sink did not drain so they had to brush their teeth in the shower. In that same room, the shower door did not close and kept swinging open no matter how many times you kick it closed, so all the water would splash on the floor. Their floor in the common area of one of the rooms was also very dusty (dirt and debris was getting stuck under our feet) so they had to call house keeping to come sweep and mop, which they did pretty fast which was great. One of the couples that joined us had another family knocking on their door because apparently the resort double booked that room. The family ended up getting a separate room and my friend and her partner were compensated with reservations at one of the restaurants at the resort, The Grill, which she told me was delicious (unfortunately I did not get a chance to dine here). My room in particular was pretty okay. Some molding on the patio doors, no patio seats or tables

The resort was absolutely beautiful. The staff were very nice and helpful. I did not have a single complaint about my stay.