Solaz, a Luxury Collection Resort, Los Cabos

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For my birthday this year, I decided to travel to Cabo and stay at Solaz. It was truly an incredible experience with the best customer service I have ever encountered. From the moment we arrived, we were greeted with smiles. Alma, the front desk concierge, was very welcoming. She made the check in process very easy which was very much appreciated after traveling for nearly 10 hours. She made sure we were happy with our accommodations. My two butlers, Jorge and Veronica, went above and beyond for us every single day. They communicated with us around the clock when needed and ensured we had the best time—not just at the resort but in Cabo as well. Every day, we went to the beach, where Jesus took great care of us. He always made sure we were well looked after. Solaz was easily one of the best travel experiences of my life. Impeccable customer service, stunning views, delicious food, and luxurious rooms. I cannot wait to return. Thank you, Jorge, Veronica,Alma, and Jesus. We will be back.

The Solaz Resort was absolutely Amazing! From the 5 star customer service and the attention to every detail during our stay, to the on site amenities and restaurants. From the moment we arrived Raul was extremely attentive. He made our experience unforgettable. He provided offsite recommendations and made sure we had transportation every time we left the resort and most of all his attention to detail was impeccable. We set out to celebrate our 10yr wedding anniversary in Cabo, what we didn't know is that we would create a memory of a lifetime. Raul made sure our stay was special and memorable. If you are considering staying at the Solaz Resort, go for it and don't forget to ask for Raul!

Took a little getaway from our kids with my husband. This is our second time staying here and we will definitely keep coming back. Gorgeous property. Everywhere you turn is a photo opportunity. Super secluded and private. Rarely ever had anyone in the chair/daybed next to us at the pool. We were often the only ones on the beach. The beach itself was so secluded (unlike most of Cabo). We were harassed by a single vendor. The only one we saw was the guy selling horse rides but he was off in the distance and wasn’t approaching any guests. Would stay here again!

From check in to departure everyone and everything was spectacular. Thank you to staff at solaz for an amazing week and being so welcoming to us. Felix and Benjamin made our stay perfect and checked on me everyday. They also set up our room for my nieces birthday when they found it was her birthday, brought her gifts from their kids at home as well we couldn’t believe it! So kind. The level of hospitality and love was incredible and touching. Bartenders victor and angel by the pool and whole crew were also wonderful. I mentioned I was embarrassed to speak Spanish and they insisted on speaking to me in Spanish so I wouldn’t be embarrassed and encouraged me to speak:) housekeeping room service breakfast crew were also on point. The girls at kids club were so sweet and amazing with my niece she loved them. The resort is of course beautiful within itself but staff definitely made the stay a great one. Thank you so much to all the staff ❤️

What can I say other than the word AMAZING. My husband and I visited Solaz for our ten year anniversary. Ahead of our arrival, I reached out to the concierge team to let them know, not expecting much other than a list of amenities I could purchase to celebrate. Instead, we were celebrated multiple times over by the staff across the property. Upon arrival, we were greeted by our butler who gave us a tour of the property in a golf cart, then dropped us off at Mako for beach front lunch. We were given our room at approximately 2. We were upgraded (Platinum Elite member) to a plunge pool ocean view. That room delivered views and comfort. I came to TripAdvisor ahead of my trip to find specific information that I never found, so my review here includes some of those things: - you can use the spa to change into your swimsuits if you arrive early and want to enjoy the pool - they have a market on site for alcohol, non-alcoholic beverages, snacks, toiletries etc. - the pools are heated perfectly which was welcomed for our February visit - A part of our elite status with Bonvoy, we had the choice of 1,000 points or free breakfast daily. We chose the free breakfast which included a full buffet. - we did not get approached once about timeshares - they offer transportation directly through the hotel that's charged to your room. While other services in the area are cheaper, i found this convenient, quick and easy. - We used a taxi to leave property and uber to go back. I didn't try to take uber from the hotel. - The distance to Cabo is about 15 minute drive and to San Jose its about 20 minutes. Its truly the best location. - I don't know about the road noise from the tower rooms, but i am sure its not quiet. We heard it walking through the property, but not in the plunge pool room, nor at the pool. - We had dinner at Al Paiso one night - sat at the bar outside. LOVED the food there and do recommend if you want to stay on property. - Other reviews say the food and drinks are expensive. Its called a "Luxury Collection" so I would expect it to be pricy. For example, we spent $100 with tax and tip for lunch at Mako (two drinks and two lunches). I would personally expect that at a property such as this. - the plunge pool room had a shower that opened up to an outdoor shower. SO COOL. - The plunge pool was semi-heated. It was swimmable during the day but brisk at night. We didn't have neighbors, but i could see how it would be weird if they were also outside swimming at the same time. - The pools don't have signs indicating "kids only" (not that I found anyway). But their website says there are two. I have to wonder if you have kids if the butlers let you know those exist so that families stay at those pools. The pool next to Mako was adults only the entirety of our stay. - There were plenty of chairs at the pool. The only ones gone by mid-morning were the ones directly next to the pool which isn't surprising. But the rest were wide open.