The Rumi Hostel

The amenities listed in the booking included a bath towel and shampoo, but in reality, the bath towel had to be rented for $2 USD, and there was only body soap instead of shampoo. This is almost deceptive, if not outright fraud. The room was also dirty, and since it was not well-ventilated, it had a bad smell.

Good and safe area. Rooms are quite and tidy. Staff was not reponsive. They re not in the lobby most of the time. Other then that price is cheap you get what you paid

Clean and quiet. Good location. Some days didn’t have breakfast provided

Location was good while the room is so dirty. Trash in the room is fulled since i checked in until i left. There are dirt on the floor which included cutting nails that so disgusting. My bed looked like they didn’t clean or wash bedsheet and blanket. I booked women only room but the balcony is connected to other room so other people can come in this room. Moreover, air conditioner is not cool so it was very hot inside the room. Therefore someone who stayed in the same room open all the doors and windows to let wind flow. I stayed at the lower bed and can’t sleep well because whenever the one who stayed at the upper flipped over or did something, the bed will be vibrated repeatedly. Even the rule is one locker per bed but my locker was taken by someone in the room. I even didn’t have any private locker. They provided towel but you need to pay $2 extra for rent it.

Worst. Very unpleasant, the staff rude, and noisy.

Bedbug was found in the room. Let me organize this hostel's response by timeline. The response of the hostel was worst ever. The stay date was 5/26-5/29. 1. Early in the morning over the 27th-28th, we found and killed a bedbug. Additional bedbugs were found and captured. There were no hostel staff, so we contacted the emergency contact network, but they did not receive any calls. From that night until 11 o'clock, it was impossible to communicate with the hostel owner. So at dawn, for the public good, we wrote a review of the hostel. 2. At 28 noon, we was able to communicate with the hostel owner. The hostel owner offered me a day's refund, the option to move rooms, and the option to return 27-29 days and leave the hostel. What's surprising is that they asked me to delete their review of the hostel in exchange for the above. We felt bad about the hostel owner, so I accepted the offer first. However, we wasn't convinced, so we wrote additional reviews at 1pm. 3. Around 3 o'clock, hostel's owner wrote in our review that what we wrote was black mail, and that we were a group of people who carried bedbugs and scammed to make money. He also said that he had been tipped off by another hotel. 4. Our luggage was all in the hostel, and we felt a huge threat because we had to go pick up our luggage. So we deleted one review. Our luggage was there, so we had no choice but to make excuses because one of us didn't recognize the situation. 5. In the end, we were forced to reach an agreement with the hostel's owner as stated in No. 2 due to the threat. However, after the discussion was completed, it became very difficult to communicate. I was unable to contact the owner directly, and I was also not informed of the refund method clearly. Therefore, I tried to communicate with the owner for the last time before I found our luggage and moved somewhere else. 6.The hostel lobby said they couldn't connect us directly, and Yuri couldn't get a clear answer on the refund process. All they said was that they would give us a refund according to the policy through the site, and the amount was tax-free and commission-free. Not knowing the exact refund process, we ultimately decided to ask the hostel reservation site for a refund request. (Trip.com ) 7. After we booked another hotel and went to bed, we received a reply from the reservation site that the hostel owner refused the refund request. It was the same if I asked again. We wrote this article to edit and post the current Google review, and we are planning to post this article. Attached is a picture of all the reasons below. I am very disappointed with the hostel's response.