Hilton Garden Inn LAX Los Angeles Airport

I had a truly terrible stay at this hotel. I booked the room months in advance and made multiple requests for early check-in since we were arriving early and only planned to stay for about 7 hours before catching a flight. Despite this, the front desk staff was extremely rude and unaccommodating. They ended up charging us an additional $80 just for the early check-in, which felt like a money grab considering our short stay. To make matters worse, the room was incredibly noisy. We couldn’t get any sleep because we could hear constant traffic noise and ambulance sirens the entire time. The windows did nothing to block out the sound. It was one of the most stressful hotel experiences I’ve ever had. Save your money and sanity – look elsewhere.

主题：** Request to Cancel Reservation **************** Dear Hilton Garden Inn Los Angeles Airport Reservations Team, I am writing to formally request the cancellation of my recent reservation (Order #[****************]) booked today, [3.16], at 9:00 PM local time. Due to an inadvertent error during the booking process, I realized my mistake within 10 minutes of placing the order and immediately attempted to cancel it through your online system. Unfortunately, I encountered technical difficulties or policy restrictions preventing instant cancellation. As this request was made promptly after booking and well in advance of the check-in date, I kindly ask for a full refund as no resources were allocated by the hotel, and there has been no operational impact on your operations. For your reference: - **Reservation Name:** [Sisi Chen] - **Booking Date:** [3.16] - **Confirmation Number:** **************** Please confirm the cancellation and refund process via email at [********************] or by phone at [0086 ***********]. I would greatly appreciate your prompt assistance in resolving this matter. Thank you for your understanding and cooperation. I value Hilton’s commitment to customer service and hope to stay at your property in the future. Sincerely, [Sisi Chen] [0086 ***********]

This was my first stay and the hotel was excellent. The person at reception was very friendly and very helpful, the room was in immaculate condition, The hotel itself is very quiet. Rooms are much quieter, incredibly relaxing. You can sleep so peacefully. There is no noise. Nothing. It's just a first class treatment. I appreciate the service and hope to stay there again.

The hotel was under construction and that was not mentioned on trip.com . Hotel authorities say it’s in Trip.coms website but it was not . The breakfast voucher was not there only a to go bag . I want a full refund on this if I can . Trip.com agreed to refund half of it but so far I didn’t receive any email it’s been 2 weeks as I just came back from my trip . It was very late at night when I had checked in and had no time to go to another hotel . Had a flight to catch in the morning and had a minor with us . It was a horrible experience.

Positif - The room was Oke and clean Negatif - The Staff was unhelpful, instructions was not clear, busy talking to each others, show no willingness to help. Got my credit card charges after we check up, no explanation what it for. Breakfast in a paper bag contains tiny muffin, apple, tiny apple juices and little bottle of water.

The hotel was near the airport, but we ended up having to take a cab to the airport after waiting 15 minutes for a late shuttle. Also, we had an earlier flight and breakfast doesn’t start until 7pm.