Holiday Inn Express & Suites Hollywood Walk of Fame

For this holiday inn, it’s big different with others.  For reception, they are very friendly. For carpark, only for valet, $45 per day and it’s expensive than Las Vegas. But I think they have better security as they will lock the exit entrance at night time.  For room cleaning, it’s big issue, we found there are many areas with stain, dirty or hair.  We are worry that it has bug but luckily they don’t have even though we did deeply cleaning before sleep.  For room, always has sound from another room, it’s big problem as the connecting room which is living by a family. They keep loudly and affecting us to sleep even 23:00-24:00.  Finally, staff thoguht we touch the connecting room lock and affected another room customers instead of understanding what happen we have. Poor on handling customer case.

Location- has to walk a bit to the nearest shopping mall with convenience stores. Nearby to metro station and TCL Chinese theatre. Basic hotel but good enough. Toilet in room has a warmer that keeps you warm during shower, great idea! Tried to turn on the A/C nd the smell was so musty , time to service the units please . Room is big enough for 4 person with hangers for coats ( over your luggage storage place) that is a great idea. Breakfast was basic but good enough . Value for money though. Receptionist was not as friendly though ( one guy who never smiles) . Laundry service closes at 8pm so reminder to do it way before. Need to change coins ( can do it at reception) for the washer & dryer(seperately).

Best staff in Hollywood area: thanks to the caring staff members who made us felt coming home every time during our stay. Hotel facilities aren’t the most comprehensive but we are grateful to pick this hotel with one freeway exit away from Universal City. Best kitchen staff Marieta and Veronica filling us with energetic morning; good Anthoney who shuffled our cars around every day and night and always greeted us warmly by Taria at reception.