Sheraton Gateway Los Angeles Hotel

Clean room. Comfortable. Breakfast was simple. The shuttle waiting time was long but understandable due to LAX traffic. So spare your time for shuttle.

This hotel is great for flight transit, we had a good stay there!

Comfortable, friendly staff. Starbuck coffee in room make the day

Overall, my stay at the hotel was excellent—great service, comfortable rooms, and a pleasant atmosphere. However, I was very disappointed with the breakfast. At $50 per person, not including taxes and gratuity, I expected a wider variety and higher quality of choices, but the options were very limited.

Here’s a revised review incorporating your point: --- I had a smooth experience overall at the Sheraton Hotel. Check-in and service were efficient, and the facilities were well-maintained. However, I noticed some comments mentioning large crowds at certain times. It seems this is due to the shuttle service dropping off a batch of guests simultaneously, which is understandable. Despite this, the staff managed the flow effectively, and it didn’t significantly impact the overall experience. A great stay overall! The only I can complaint is limit restaurant variety

Hotel overbooked so many rooms, making over 30 people waiting for their rooms. The manager said we have to wait for their room cleaning at 23:00, she even told one woman with walking disabilities back to line. I have already waited for 3 hours, I can’t wait anymore so I asked the manager if I can get my refund. She gave me the answer yes, I just need to reach out the third operator— Trip. But after about half an hour I cancelled my reservation, the hotel refused give me the refund, the prefer let me wait more time to possibly get one single bedroom for one night, actually 9 hours.