Sheraton Gateway Los Angeles Hotel

Here’s a revised review incorporating your point: --- I had a smooth experience overall at the Sheraton Hotel. Check-in and service were efficient, and the facilities were well-maintained. However, I noticed some comments mentioning large crowds at certain times. It seems this is due to the shuttle service dropping off a batch of guests simultaneously, which is understandable. Despite this, the staff managed the flow effectively, and it didn’t significantly impact the overall experience. A great stay overall! The only I can complaint is limit restaurant variety

Hotel overbooked so many rooms, making over 30 people waiting for their rooms. The manager said we have to wait for their room cleaning at 23:00, she even told one woman with walking disabilities back to line. I have already waited for 3 hours, I can’t wait anymore so I asked the manager if I can get my refund. She gave me the answer yes, I just need to reach out the third operator— Trip. But after about half an hour I cancelled my reservation, the hotel refused give me the refund, the prefer let me wait more time to possibly get one single bedroom for one night, actually 9 hours.

Love this hotel. Easy to get to and it has everything you need. The only thing is that I tried to extend my stay but I was rejected and had to stay at the Westin instead. I guess because the hotel overbooked…. That how popular it is. I’ll be back either way

Parking is $24 per day without roof, with no in and out privilege. But pick up parking for 5min is convenient.

We had a lovely stay here while transiting to Mexico. The bed was really comfortable and big. Would stay again.

Close to the airport and more convenience but not recognize or value much as marriott member