Sonder the Craftsman

I recently stayed at a Sonder property and overall had a fair experience. The location is decent but not very close to Union Station, which may be inconvenient depending on your travel plans. Street hygiene and security in the surrounding area left a bit to be desired, though it's a plus that the building itself has 24-hour front desk support and security. Check-in required an online deposit which took around 30 minutes—worth noting they don’t accept cards directly, which was a bit cumbersome. The room itself was clean, spacious, and very comfortable. I appreciated having YouTube available on the TV and the option to self-refill amenities from the lobby—a thoughtful touch. One downside: there was a noticeable ******** smell when I first entered the room. Fortunately, it didn’t linger. Overall, the stay had a few hiccups but also offered comfort and convenience once settled

Very clean and minimalist-aesthetic! Total of 6 people staying together (2 rooms cuz they didnt really wna sleep on the sofa) and its big enough to accommodate 👍🏻 only downside is its in a quite dangerous neighbourhood (saw someone getting pointed at with a gun)

Amazingly comfortable and beautiful. The room was one of the best I had ever been; very spacious, clean, and modern. The hotel seemed to be pretty new; inside the building (the lobby) was beautiful as well. The front desk manager was kind and helpful; we asked to keep our luggage for about 2 hours before check-in and everything went smoothly. The Sonder app was convienient to use and the 24-hour chat service was very well-supported and friendly. The app showed all the information I needed in order to access my room and enter the hotel (+ wifi info). I messaged them a couple days before checkin to ask about the sofabed, and they were very responsive. I also asked for extra sheets & duvet while I was staying, and they came within 20 minutes with everything I needed. (However, the duvet cover came separated with the comforter so I had to put them together myself.) AC, kitchen, bathroom, everything worked well. Yes, DTLA is loud with sirens at night, but I think that's just the location. I didn't bring a car, but parking in the area is very expensive. The hotel does not have its own parking lot.