Gæstebruger
6. marts 2023
Let me start with the positives. The setting was beautiful and the kitchen/restaurant staff was our saving grace. Now the negatives. The following is copied and pasted from the hotel's website: *20 beautiful rooms *A restaurant bar with a menu for the whole family *Private beach *Complimentary Internet access *Whale watching tours, kayak, diving and more *Ask for our transportation service The rooms are very basic with minimal decor, rock hard beds and no door to the bathroom. The restaurant is good, but has a very limited menu. If you are staying there more than a week, you will be repeating what you are eating. The "private beach" I never saw. The closest beach is one mile away. Internet is spotty at best. We were traveling specifically for a whale watch. When we asked the desk clerk about it, she looked at us like we were asking for information on the latest landing of space aliens. Transportation? HAH! We tried several times to call the hotel before our arrival to arrange to be picked up at the airport and then emailed them. 3 weeks later, I still have not received an email back from them. We then discovered that there are basically no transportation services and were 17 miles from the nearest town. When we were finally able to convince them once to give us a ride to Loreto, we were in a dirty cargo van that only had a couple of working seatbelts. Our driver dropped us off at the outside edge of town, where we had to walk probably 2+ miles through neighborhoods that we did not know, not speaking the native language. 2 of the people in my group had mobility issues and we had to walk very slowly. An hour or more later, we made it to the town center, too exhausted to do anything. We were able to get a taxi cab to take us back to the hotel. When my sisters requested a shuttle to take them to the airport (I left a few days prior and had a taxi), they were flatly told no. They would not take them to the airport. Thankfully, they had a young man who they hired for the week that messaged them that he would be picking them up the next morning to take them to the airport. The hotel also boasts room service and a spa. There were neither. Nor were there phones in the rooms. They also boast bilingual staff. I had to use a Google translator to speak with all staff. Not one single person spoke more than a few words of English. I do not recommend this hotel in any way, shape or form.
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