Best Western Plus Longview - University Hotel

This is a true review. This hotel should not be a BW let alone a BW Plus. This is without a doubt the worst BW if not the worst hotel I have ever stayed at. To start the smell was unreal and it was not just our room the front desk also had a strange smell. We tried cleaning the dirty AC filters but it did not help. If we were not so tired and had an early start I would have found another room. Filthy rundown place. Outdated, dirty and linen that should have been replaced 5 years ago. I really hope you read this before you book a room here. I am sure it would be easy to find much better value for your money. Best Western Exec's, you really need to pull your name off this hotel. I am truly shocked that it's a BW Plus. Not a good sign for the brand. Sorry I could not find the pic of the AC filters that looked like they had never been cleaned. Folks stay as far away from this hotel as you can.

had my vehicle broken into from what I was told it's going to be up to me to do anything about it even though they have video footage of it. I'll never stay here again. if you want to keep your belongings find another place to stay. I'm out of town for work the major part of the time and

Excellent facility. Room was very clean and the bed was very comfortable. Staff goes out of their way to make you feel welcome. Adjacent restaurants were easily accessible from hotel. Hotel was also easy to access from interstate. Gym was very well equipped.

The reception staff is phenomenal. Booking directly was easy and they were very accommodating. It is very easy to get to and from this hotel and my room was lovely. Plus the freezer worked better than my own at home! OK I am adding words because I have to. I thought I had the review covered :)

Was very disappointed in this hotel. The room had such a horrible smell and we had to go purchase air fresheners because the hotel had none. The bathtub/shower floor is so slippery that it is dangerous and the room was handicapped accessible, so that was hard to believe. We left our room for the day around 10 am and housekeeping was in the room across the hall. We arrived back at our room at 5:30 pm to find the room had not been cleaned at all!! There are so many hotels in Longview Texas so in the future we will never book this hotel again.

The customer service was excellent. Check in was a breeze especially if.ypu fill everything out online ahead of time. This Best Western is our favorite hotel I the area.

First time staying in a hotel in which the living room and kitchen area was separate from the sleeping quarters. Up to date and trendy stylish furniture. Great internet. Awesome customer service. Wholesome breakfast.

The mold and mildew smell has always been bad at the particular hotel. The curtains don’t close properly and takes the longest to fill a coffee pot.

I headed back to my room after breakfast only to find the housekeepers were already in the room cleaning. I had not checked out yet and asked why they were already cleaning the room but got no answer. Complained to the clerk as I was checking out only to be told that I had already taken my stuff out so they were okay to clean it. I again told him again I had not checked out and had the room until noon! So be careful if you stay here you are likely to get ran iut by housekeeping before checkout