Residence Inn Boulder Longmont

I do not recommend this inn. I booked in for 12 days. My days were full and I would come home very tired. By the third night it became clear that the aircon did not work. I reported the problem to both the front office and the convenor of the event I was attending. The following day, after another very hot, stuffy night, I was told they couldn’t find my reservation. They found it the following day. That night I stuck a book in the door to allow a bit of circulation. The next day I had strained my back opening the very sticky windows. Still no one came. Eventually even the slightly opened windows were not enough. By the 7th day, after nights of poor sleep, I stopped in at the front desk to complain once more. The lady told me they’d put aside a room for me two days before, but since I hadn’t ‘come down’ to speak to them, no one bothered to let me know. Incredibly bad communication and failure to provide reasonable lodging. I do not recommend this inn at all. I will not be staying there again.

My father-in-law booked 3 rooms here, and they were all excellent. Service staff were all extremely accommodating and very polite and engaging. There was an issue with the fire alarm during our stay where it repeatedly went off. The staff was very prompt at handling the entire situation, from customer service and answering our questions, to ensuring the proper technicians were immediately contacted to fix the problem. The maintenance employee, Jeff demonstrated FANTASTIC customer service. This is normally unheard of from maintenance employees in my experience, but Jeff set a precedent that customer service is always important! Jeff took great care of us, setting us up with management for alternative last minute booking accommodations at a nearby hotel (Springfield Suites, I believe) so that we could avoid being woken up in the middle of the night if the fire alarm were to inadvertently be triggered. Jeff thoroughly explained the issue with the system to us, repeatedly apologized, made me feel heard and understood, empathized with us, and handled the issue with professional courtesy that exceeded my expectations. I hope Jeff will get the recognition he deserves as a great employee and a valuable asset to this hotel and Marriott in general. Jeff, if you see this, thank you again many times over for your excellent service and personable skills. You’re a fine man employee and any employer should feel fortunate to have you on-hand. Best of luck in your future!

We changed rooms twice due to cramped conditions in a room with a bedroom. We asked for a handicapped accessible room away from highway noise. We were given Room 116. It had a small bed (cramped for two). But it did have safety bars in the bathtub area Housekeeping changed sheets on the fourth day of our stay, at our request. Towels were also provided. Unfortunately, a generator outside the bedroom kicked on at 5 a.m. one morning. It sounded like a pneumatic drill trying to cut bedrock. Our night's sleep was over. We alerted the front desk to a loose door handle in the bathroom and problems with curtains off their hooks. it does not appear that the hotel checks rooms between rentals. The microwave worked but we didn't use the coffee maker. It looks like it needs a good cleaning. Free breakfast and parking goes with the rental.