Regal Palace DeRUCCI Resort anmeldelser

It’s a beautiful place for enjoy holidays!!! Comfortable rooms with wide beds and pleasant scenery!

Our recent 3-day stay fell severely short of the luxury experience promised by a "5-star" designation. We encountered the following critical issues: 1. **Misleading Room Upgrade** Despite booking a Mountain View onsen room for tranquility, we were informed at check-in that our room had been "upgraded" without prior consultation. The replacement room (located two floors above ground level) overlooked a noisy public swimming pool and garden, directly adjacent to a barbecue restaurant. 2. **Unacceptable Thermal Conditions** On the first night, the room temperature plummeted to 16°C due to inoperative heating. Shockingly, staff stated heating would only activate if outdoor temperatures dropped to 6°C. The provided portable heater was insufficient for a 45m² space, forcing us to endure extreme discomfort. 3. **Disruptive Noise Pollution** During the second night, loud noises from communal facilities persisted until the 10 PM closing time, contradicting "serene retreat" environment.

Best place for a hot spring. Breakfast variety can be improved though, it’s been the same for many times

Have a very good rest in DeRUCCI Resort!Thanks for attentive services! In particular, I would like to thank 燕怡 for upgrading our room free. A few good details: the charging cable can be used directly; wifi can be directly connected in a large range; the private bubble pool was unforgettable. Every employee I saw was in good shape of course.

Location is inside a mountain, nice view. I drove to this hotel, so it's okay, but if you don't drive, better not to choose this hotel, because it's not convenient for you. My son and wife both enjoy staying in this hotel, stylish and new room setting and facilities. There are water park, swimming pool and spring area inside the hotel, you will be no regret to bring your children there to have an unforgettable memory. Will come again and hope they can maintain their good service in the future. Last but not least, if food quality in buffet dinner can be improved, it will be even better.

Good hotel Good location Will stay here again next time when i come

TRAVEL DESK NEED TO UPGRADE WITH MORE FACILITIES FOR LOCAL TRANSPORTATION AND SIGHTSEEING . FOOD VARIETY NEED TO ADD MORE INTERCONTINENTAL DISHES .

Very good. So good

服務：管家靜怡和禮賓文浩服務很好，有問必答響應速度很快，很禮貌。服務為這兩天的週末行加分很多。幫忙升了房間，住的很滿意。 環境：酒店比較新，自助早餐和中餐廳都還可以。周邊環山空氣很清新。 設施：户外的温泉水質可以，葯相關的調的很香很精緻。但泡池並不算多，會更偏好半山的泡池。溶洞泡池體驗一般。但是綜合前面的住宿體驗來説還是值得一來。裝潢偏現代風，全屋有小度挺方便。比較適合家庭出行。是真温泉～ 衞生：非常滿意的一點，很乾凈床品舒適。 最後一句，温泉＋雨天yyds！

1.我跟朋友訂的同一房型，我訂的比朋友貴了100多塊。大家都是攜程鉑金會員。 2.房間床非常小，導致我們不得不加床睡（我們兩大兩小），就算兩張床拼在一起也不夠睡，因為雙床房是1.2米床。 3.陽台帶温泉泡池，此温泉泡池是我住過那麼多温泉酒店的温泉房中最最最迷你的一個泡池。衹能坐一個不胖的成人。或者兩個小孩。3個是坐不下去的. 4.節假日加床要680塊，而且還是摺疊床。價格亂開價。我加多幾百塊就能訂多一間普通房了. 5.衞生很一般。我住的親子房地毯都是污漬。感覺很不乾淨 6.早餐看上去種類很多，實際上能吃的沒幾款 7.所謂的溶洞温泉並不是天然溶洞，裏面的温泉池也很少。 8.酒店能玩的設施並不多。在酒店裡踩親子單車還得自己掏錢68半小時 9.温泉區工作人員業務能力有限，答非所問，問啥都説不知道。 最後，這家酒店假期的房價虛高，德不配位。要是800-900左右還能考慮。但是我訂的親子房節假日居然要2100多。實屬坑錢

酒店員工態度很好，每一個員工也能回答我的疑問，吃飯地方沒有訂位置，員工也立刻幫我們安排，也會提醒我們要訂位。員工笑臉迎賓，有禮貌，會主動過來幫忙。 7房別墅，最後給8房別墅我們，有獨立泳池及泡池，每一間房間可容納2大1小，有小童浴袍、拖鞋及牙刷牙膏，每一間房間也有浴缸，有3個客廳，1樓是客廳和打牌的房間，2樓是吃飯的飯廳，有消毒碗筷，3樓有麻雀枱，客廳和房間也有雪櫃。有樓梯和電梯，小朋友可以玩捉迷藏。 早餐好豐盛，類型多元化，味道也很好😋

之前朋友團建推薦來的，酒店設施齊全，免費停車，拎包入住，房間衞生乾淨整潔，環境優雅，温馨舒適，前台服務態度很好，訂了園林房還有延時退房，套餐包含了温泉早晚餐還有遊船和電玩城遊戲幣，自助晚餐和早餐都很豐富，溶洞温泉和室外温泉都很不錯，真的是一站式吃喝玩樂的好地方，是一次身心放鬆的好旅程。

我預訂了山景雙床房套攴，去到酒店大堂，前台的嘉晉管家服務態度很好，幫我免費升級至尊湖景温泉雙床房，還幫我延時退房，早攴晚攴都升級為自助攴，還有遊船票，溶洞温泉同室外温泉體驗，感覺不錯，温泉區的衞生環境，非常好。早晚的自助餐品種多樣，非常豐富。酒店房間衞生乾淨，整潔，明亮，寬敞，陽台景觀不錯，房間陽台有私家温泉泡池，真的是食住遊玩的五星級好地方，來這裏遊玩，真的是身心放鬆的好地方。再次感謝嘉晉管家以及幕思温泉酒店提供的優質服務，

第二次入住這酒店， 很高興得到升級到湖景雙人房， 湖景特別漂亮， 令人心曠神怡曠神， 天氣特別涼， 溫泉是最佳活動， 特別溫泉的溫度， 適合大人及小朋友， 因為我比較鍾意40度以上， 而小朋友也照顧到有38以下的泡池、 所以這點是讚的！但是餐飲方面比較遜色、 早餐特別多人， 也沒什麼好吃， 普通麵條都不太好食， 食物水準一般以下， 食物種類， 看似很多， 但其實質素十分麻麻， 還要加錢食早餐， 實在不太值！ 酒店設施方面， 也照顧到年老及幼小， 早晨遊走田園 ， 大同外出的單車， 晚上可以小型放煙花🧨， 還看了文化遺產表演， 這次入住經驗還不錯！