Golden Sails Hotel

Golden sale took $100 deposit off of my account and still has not returned it it's been over 7 days

We discovered 2 full-size live bed bugs on or near the bed on our first night. We notified front desk and checked out immediately. We requested front desk person to come and take a look at said bed bugs, but he said it was against policy and he could not leave the desk. (Which he had already been to our room once to loosen the shower head so that it would release water.) Inspector was called by hotel manager the next day. Verdict of inspector: "No bed bugs." Manager refused to comply with any request on our behalf to confirm any refund. Thus we lost a very large sum of money as we had booked 2 rooms for multiple days each, but got to sleep 0 nights because of the legitimate hazard. I would not recommend this hotel to anyone. There were indeed bed bugs. We asked hotel personnel to witness such. We checked out first night and were assured that the hotel would comply with a refund thru Trip.com for the second room at least, for we had not booked it for occupancy until the following night. We pursued our case with hotel manager. But she denied that there were any bed bugs and refused to cooperate with any refunds whatsoever. We even attempted to meet with her at the hotel after she informed us that no refunds would be issued, but she had left early. I hope this honest review spares others the awful experience we had. Do Not book a room with Golden Sails hotel.

素泊まりでしたが、部屋は綺麗に掃除されており過ごしやすかったです。シャワーの水圧弱いのが気になりましたが、仕方のないことだと思います。

挺好，適合出差

Lit confortable mais tapis divan et douche vieux et sale

This place was amazing - 40 years ago! Now it's in poor repair and very, very sad. It's very affordable, and a fairly safe area, but still a poor value for what it currently is. A whole wing of the property is shut down - perhaps they're going to renovate, but it makes it hard now to use some of the amenities. Many, many questionable choices here - please se the bathroom picture attached to this review!! Probably not returning, LOL

Horrible hotel, the carpets were so dirty that my feet turned black just for walking, the Air conditioned is noisy and old, no heated pool nor business center the show they have in their web page. No hot tube. Old and horrible facilities. Never come back! Don't go!

Half of hotel boarded up-makes for plenty of parking. Maid only left 1 coffee for 2 guests & took call, then visit to front desk, then chasing down maid in hallway to get another one, People at front desk simply did not care about issue- said they had no coffee. Got a receipt for $181 but billed $191 to credit card. Called hotel and told $10 was for 2 small bottles of water. Spoke with mgr & told them they appeared complimentary and I refuse to pay. He stood his ground and was haughty about it. I told this guy I would write his hotel a scathing review. His response was “ We’ll take the hit”. I grew up in Long Beach. Golden Sails was, back in the 80’s a happening night club scene on weekends and a nice waterfront hotel. Now in 2024 it’s just an old decrepit, poorly-managed, has-been place that relies on its former glory and unsuspecting travelers to make its last stand before they implode it replace it with something more useful. You are better off finding somewhere else. Really.

The property looks older from the outside, but our room, on the 4th floor was nice. The bed and pillows were great and the sliding glass doors with balcony gave the room a nice airy feel. The carpet and furniture were a bit old but the furniture was comfortable. The pool was very nice as well. There is a great breakfast restaurant and a great Mexican restaurant within walking distance, and you will find supermarkets and other restaurants just a 2 minute drive down the road. When we make this journey again we will definitely stay at Golden Sails.