City Sleeper at Royal National Hotel

Be aware of your belongings and dishonest staff Left my Cartier ring and I am pretty sure the staff kept it I was staying in the hotel from 13/10-16/10. On 16/10, I was leaving early for flight at 5am. 20 mins after getting on Uber then I realised I left my family ring there. Called the hotel, provided clear instructions of where the ring is, yet the staff insisted that he didn’t see it which is a lie. I am 100% that the ring is in the room. Wrote an email and called the hotel and promised a generous tips. Until this point, they still haven’t give me any response. So yeah, do beware of your belongings if you decide to stay in a hotel run by liars and thieves. Very disappointing experience

For Heavy Sleepers Only. I stayed on the second floor with a window facing the street, and it was extremely noisy both nights. There is no chance of leaving the windows open. Even with them closed, you can still hear people returning from a night out, talking loudly and banging car doors below. Friday night was the worst, with non-stop noise from one until four in the morning. They did not just walk past – they stood outside and chatted for ages. Aside from the noise, the hotel is modern and in an excellent location, just three minutes’ walk from Russell Square station with lifts. The staff are helpful, but something really does need to be done about the noise. Ideal for heavy sleepers or anyone who is not bothered by a bit of nightlife, but not recommended if you are a light sleeper.

It was frustrated to hear the front desk saying that he could not find our booking. I told him to use my booking number to search but he refused. Obviously he mixed up the surname and last name on my passport. As it as peak hour, we have to let people queuing behind us to check in first before he could settle our case. It took him about 15 mins to get back to us and confirmed our booking. His excuse was that we spelled our name wrongly when booking and he managed to settle it for us. Come on! We double checked with Trip.com that we were using the correct name. Don’t lie to cover your own stupidness. We were happy with the location of the hotel. However unfortunately the weather was extremely hot. There is no aircon at the hotel. We could hardly sleep with the only small fan provided in the room. We tried to ask for one more fan so that at least my wife and I can each have one fan. The front desk, this time is a lady, turned down our request. The hotel is the worst I have ever stayed.

Great location, the room is clean & tidy. Staff is very helpful!

Pleasantly surprised, the size of the room was decent and the house keepers were quite efficient and clean. The location was great, close to underground station, with many bus access close by the hotel and not to mention, also walking distance to the center. Staff were neither helpful nor unhelpful and just mind their own business unless you had a request. The only set back I would say is the lack of air-conditioning, at the end of the day the building retained a lot of heat and you are left with a very weak fan. The interior of the room often felt hotter than outside and the opening of windows are limited to just a small gap. Great value for money and I would definitely stay again in the winter but may be not so much in the summer.

Rooms were modern and clean. Would be better if check in was quicker and easier. There was no ability to easily control the temperature (windows could be opened but with the trade off that it was noisy outside).