Roseate House London anmeldelser

Perfect breakfast, extraordinary.  Perfect staff, very friendly.  Very cosy.

very nicely located hotel and staffs are friendly

The toilet drains was quite clogged. The wooden floor makes squeaking noises when people on top of you walks in their room, quite disturbing when that starts around 6am each morning.

very good hotel, we are enjoy it

This is the 2nd time I stay in this hotel. The location is good, can walk to Hyde Park and have jogging there in the morning. Central line Lancester station and Paddington train station are within walking distance. The hotel is small, but very nice. I enjoy the breakfast at the hotel.

Great location property with London's charm, however terrible services with a very unpleasant strong odour room smell as the room was located on the basement/ground floor which was adjacent to hotel's kitchen. Would definitely not return to this property and would not recommend it anyone.

A nice and comfortable hotel. It is easy to find parking nearby.

위치는 패딩턴역에서 도보 5분으로 위치가 너무 좋습니다. 직원들의 응대도 아주 좋습니다. 조식은 장소가 협소해서 시간을 정해야됩니다. 숙박하는 동안 서비스가 안좋은부분이 있어서 프론트에 컴플레인을 했는데 너무나도 성의것 해결과 답변을 줘서 만족하였습니다. 재방문할 의사가 있습니다.

房間整潔乾淨，服務員熱情有禮貌，還給我們準備了歡迎水果，位置便利，到帕丁頓站衹要步行幾分鐘，裏海德公園也很近。 美中不足的是椅子比較舊，上面的布藝有不同程度的磨損。

히드로 공항에서 가깝고 런던 중심지로 이동이 편리한 호텔. 현대식 호텔이기 보다는 옛스러움을 느낄수 있는 호텔. 직원들은 모두 친절해요.

可能我們房間定的小，是真的小的可憐，箱子都打不開的那種，走路都要擠着，被子睡着不舒爽，感覺略有潮濕感。服務人員態度很好，沒的説。裏海德公園很近，地鐵站也很近，出行很方便

早餐環境很不錯，質量也點贊，衹是點半之後上菜有點慢。記得要水果，菜單上沒有，真的很甜。 出行方便，緊鄰幾條地鐵線。 房間一如繼往的小，不過都在預期內。

9月3日幫朋友訂了兩間房，由於朋友孩子學生簽證有delay加上倫敦機場罷工，8月30日向酒店提出由於不可抗力原因我們不得不需要取消訂單並改訂到9月7日入住。時間線如下： 1）9月1日發郵件給酒店，guest experience manager Ms Agnieszka Macuula 回覆 either the dates or request cancellation. 2）由於酒店工作人員郵件回覆很慢，在不耽誤朋友入住酒店，同時相信五星級酒店的服務和誠信的基礎上，我又幫我朋友訂了9月7號的兩間套房。 3）9月3日週五依然沒有收到酒店的郵件，於是決定親自去酒店辦理入住，也不要浪費酒店的預訂。 4）guest ambassador Ms Uliana Lutsanych説9月1日承諾可以改期或退款的同事guest experience manager Ms Agnieszka Macuula離職了，她説的不算。建議週一她向酒店管理層彙報，申請我的兩間房全額退款，既然對方這麼承諾，當天我就沒有讓她們辦理酒店入住。 5）在他們酒店前台溝通的當天，一位印度裔員工中間無數次插話，非常沒有禮貌的打斷我們溝通，行為舉止非常不得體，其他員工佩戴工牌及姓名，唯獨他沒有。 6）9月6日，7日連續發了四封郵件，都沒有書面迴應，突然集體消失。打電話給前台，前台告知預訂部拒絕退款。當初原本需要入住酒店，被工作人員欺騙申請全額退款，現在被告知拒絕退款。這難道不是欺騙嗎？ 7）這家酒店在TripAdvisor是四星半，在ctrip，booking和*******都是五星，前台的和裏面的工作人員英文非常差，沒有一位正式的英式英語。 8）五星級酒店估計就是有些國家裡的三星，工作效率極低，員工工作狀態極差，衞生條件差，公司不知道有沒有管理層或團隊，公司治理能力低。10分打分最多一分。本人周遊世界，多家預訂平台及miles的金鑽，Roseate House是我人生中見過的酒店及服務最差的一個，沒有之一。

先説滿意：酒店位置好，早餐也好，服務算是比較基本吧．． 再説不滿意：將近3000塊錢的房費住的卻是地下室，和服務員溝通，説是行政雙床房都在底下（無語） 門口停車收費非常貴，建議再來的住客停到後面一個街區便宜很多……