Hyde Park Court Hotel

‼️THIS HOTEL IS NOT FIT FOR PURPOSE‼️ ‼️LOOKS NOTHING LIKE THE PICS‼️DO NOT BOOK HERE‼️ It’s very very run down & in urgent need of attention. This place shouldn’t be advertising. I booked this hotel for 2 nights on arrival I was given rm 401, this was up 5-6 steep flights of stairs & the hand rails very loose. The guy on reception never offered to carry our bags knowing how many flights it was with a child & no lift. Finally made it opened door & was met by a strong smell of stale smoke once opening the door u took 4 steps inside & your at the bed. There was no room for anything, but I thought it’s only 2 nights. I found a phone in the wardrobe & called reception & asked if we could be moved lower down we couldn’t manage all those stairs daily he said he was fully booked but could move us tomorrow. So we’re sat on the bed & decided to open a window as the smell was bad, opened the curtains to find 2 massive cracks in the windows so I darent touch the window, the window was right under the bed.on closer inspection there was a very bad draft whistling threw the window & noticed the window wasn’t fully closed & wouldnt close so wind was whipping threw the gap making the room freezing. There was no kettle as advertised, I’d hardly call the tiny thing on the wall a tv and the fan is the air con the room was filthy & the headboard stank it was supposed to be white but was smoke stained, I did not feel safe sleeping in this room so spent the next 30-40mins looking for another hotel by this time it was nearly 7pm.went to reception & the security guard was laid on the settee in the lounge I asked if he could call the manager as the room isn’t safe & I want a refund he said I’d need to speak to trip.com.Trecked to the other side of London with my son to another hotel, got comfy and then contacted trip.com to let them know what had happened. They called me back at about 8-9pm & told me to go back we could stay at their sister hotel. I explained I had already purchased other accomodation & wasn’t prepared to trek back to the other side of London with a child so late. Several Phone calls happened over the next few days putting a dampener on our short stay. Trip.com refused to give me a full refund even after I sent pictures of evidence. Late the next day trip.com called me to say I couldn’t have a refund as the hotel had been paid & refused to give a refund! But as compo they’d give me half back. This hotel is NOTHING like the pics, trip.com advertise as being on the customers side & u can GUARANTEE travel “worry free” well that’s certainly not the case. They still expected me to stay there with a child. A full refund shouldn’t of being a problem. Look at the pics yourself & make up your own mind. The only good thing about this place was the location & newly fitted bathroom. This place shouldn’t be open for business!!!  The owner should accept responsibility & give a full refund!!!

nice place to stay..make sure you dont get a basement room.. to noisy maybe the underground train noises

I am writing to provide feedback on our recent stay at your hotel. While the location was excellent, we found that the hotel itself was in need of some improvements. Firstly, I would like to highlight the positive aspect of our stay, which was the great location of the hotel. It was conveniently situated near various attractions and amenities, allowing us to easily explore the area. This was definitely a major advantage during our visit. However, we were disappointed with the overall cleanliness and maintenance of the hotel. The rooms appeared to be in need of a deep cleansing, as there were noticeable stains on the carpets and walls. Additionally, the furniture and fixtures seemed worn out and outdated. A fresh coat of paint and new beds would greatly enhance the overall appearance and comfort of the rooms. Furthermore, we found the lack of a welcoming lobby person to be quite disappointing. Upon arrival, we were not greeted or assisted by any staff members. This lack of hospitality made us feel unwelcome and left a negative impression. In conclusion, while the location of the hotel was excellent, we believe that improvements are necessary to enhance the overall guest experience. A thorough cleaning, along with updates to the rooms and furniture, would greatly improve the comfort and aesthetics of the hotel. Additionally, having a friendly and welcoming lobby person would contribute to a more positive and enjoyable stay. P.S. positive side- I truly appreciate the staff at the hotel who made the effort to move us to a more convenient floor. Additionally, it's always a pleasant experience when the breakfast lady is friendly and accommodating. (No elevator/lift) (I paid too much for 3nights so I was expecting a good place to relax after 27hours of travelling with a toddler).