Park Grand London Hyde Park

Booked this hotel for a one night stay to see a show. Was near Paddington station so ideal. We had a great little room. Comfy bed and very clean. The staff were very polite. We didnt eat there so can’t comment on food.

Hotel gave two guests keys to our room, who entered at 2am while we were asleep. All because the hotel messed up both of our bookings. No refund or compensation given either. We were on the basement floor. You can hear rats scuttling behind the walls. Desk was unmanned a lot at night, right next to Paddington station. Anyone can walk straight in and use the lift. This is a very unsafe hotel. Please avoid it.

Room was spacious, location was convenient. Downsides were that our room was up two flights of stairs, a bit of a struggle with bringing luggage up and down. Staff were helpful and brought the luggage up to us. Shower water pressure was too weak for my liking. Also the bathroom would be very damp after a hot shower. Overall a good and practical hotel in London, very close to Hyde Park and cafes.

Room too hot, A/C very poor, to watch tv in bed you have to move the bed around as TV fixed to the wall, room decoration in need of refreshing

Good hotel excellent customer service the building is like a maze but once you get around it , its a good buzzz

The front staff were very caring. My room was small but adequate for my short trip. The food and service were very nice.