Washington Mayfair Hotel

GOOD LOCATION

Sent email to management, told I was going to get an email back after speaking with housekeeping, I was not It is rated as a 4* hotel, however, I do not believe, in its current state this is an adequate representation of the hotels services. Attached are photos in which highlight the issues. Where dirt can be seen are photos that were taken on the 25th of Jun, after all marks originally been seen on the 24th of June and had failed to be addressed in the 24hr period that my husband and myself were there. In our room, the television did not work as it had no plug into the wall? Light bulbs were gone in 2 lights within our hotel room. All issues of which should have been noticed by hotel staff upon cleaning and checking off the room for the next guest. The member of staff who dealt with general maintenance did come to our room and sort these problems but at the inconvenience to myself and having to wait for him to arrive and being unable to properly relax before going out that evening. I also need to point out the collection of dust in a part of our desk... that would appear to be years of cleaning neglect and I would recommend that a full deep clean is needed . The shower tray was hanging off on one side and the paint work was peeling off in numerous parts of our room (photos enclosed). The price did not reflect on the quality of service, at all and I was very disappointed with our overall experience. We decided not to stay at one hotel, nearer to the venue we were going to, but to stay in the Washington Mayfair Hotel with the rotating doors.. these also were not working. The reception staff were very nice and helpful, so the issues I am bringing up do not include them at all

酒店交通就比較便利，但服務、設施、都差勁，又殘舊，入住嗰陣查來查去都找不到我們的紀錄，搞了差不多個幾兩個鐘，最後話這麼多間book酒店公司記錄混在一起，所以才會有這樣誤會，我們坐了10幾個鐘飛機已經累到一個點，還要等這麼久，真心累累累🥲

位處中心城區 設施稍微有點陳舊 但好在周圍都是好餐廳和大賣場

非常滿意哈哈

호텔 내부가 청결하고 직원도 친절했습니다. 위치도 런던 시내에 자리 잡고 있어 편리하고 아주 좋았습니다. 추천합니다.

This was a great spot to stay at! It was centrally located, totally walkable to all the amazing spots in the area. Staff was accommodating. We got two free waters in room daily and were welcomed with a plate of chocolates on our first night!

We would recommend The Washington Mayfair Hotel to our friends and family. We would absolutely stay there again on our next visit to London. The hotel is in a great location. We were able to walk to many of London's sites. The room was neatly appointed though a bit dated. The bedding was very comfortable and clean. The bathroom was very clean and well stocked. The heated towel rack was an extra luxury. Did not eat in the restaurant but have to say that all of the staff at Washington Mayfair were warm, friendly, professional, and helpful. From check-in with Mirage(?) to check-out was a great experience. Thank you. We look forward to our next stay with you.

The management was terrible! Service slow to non existent. Checked in near 6 pm, went to eat dinner and have drinks. Returned to room near 11 pm. Got into bed and bed was broke. Called front desk... initially it was "sorry, we are fully booked! ". 30 minutes late as we were scrambling looking to make other arrangements, front desk called. They amazingly found us a room.....a much much smaller room. Following morning i spome with manager, that conversaion went nowhere! His attitude was basically.....just be happy you have a room. The following morning we called front desk for towels and to turn towel heater off in bathroom. Front desk lerson said they'd ne right up. 30 minutes passed and we had to go get towels at front desk amd nobody ever did come to turn off towel heat rack. For the money.... you can def do better!