Leonardo Royal Hotel London City - Tower of London anmeldelser

I booked a superior room and was disappointed that I did not have a view as the picture you send me of my room had a view and I thought this was the room I was booked into. As a disabled person who is claustrophobic I found the shower room challenging. I also did not understand why the beds were so close together as there was plenty room in the room to have a space between them in order that you could get in and out with ease. I only used the restaurant once for breakfast and was not satisfied with the welcome or attitude of the person who seated me. I was not welcomed with a good morning. I was not asked if I had eaten there before and was simply told it is self service and although it is obvious that I have a walking disability I was not offered any help. She was not a fat lady but was stouter than the other staff and had long black hair. I could not see her badge clearly but I think her name was something like Luba. There was a good choice of food but plenty other places round about who are much cheaper..