Hotel Xenia, Autograph Collection

Excellent service and friendly Italian staff at the front desk

Absolutely loved my stay here! The staff is wonderfully attentive, and the morning breakfast at La Terrazza is the perfect way to start your day. Albino and his team are an absolute delight and always aim to please. The ambiance is relaxed, with excellent customer service in a stunning, understated sunroom.

I haven't done a review in a while, but I feel Hotel Xenia in London (Kensington) warrants the time to publicly give it the A+ review it deserves. I've stayed in MANY hotels in London over the years, mostly for business travel, and most of which are Marriott Bonvoy properties or affiliates (as Xenia is as well). The Hotel Xenia (Autograph Edition) was an amazing property not just suited for business travelers, but I plan to stay here with family as well. The rooms are VERY comfortable, nice bathrooms (with great water pressure), comfortable beds and pillows, and quiet so it's easy to rest. Desk was perfect and internet wifi was flawless and fast. You should know that this is not an overly expensive spot either -- I bet you can find great deals on rooms, when it really "should" be a more expensive option once you realize the gem you've found here. Xenia was recommended to me from coworkers who've stayed there, and they spent extra time talking up how good the breakfasts were. That's when I decided to give it a try. The dining room at La Terrazza (downstairs) offers an excellent lunch and an even more amazing buffet breakfast that I cannot say enough good things about. The fruit, station, eggs, meats, yogurts/addins, and variety of sweet breads and breakfast tarts are incredibly delicious. They had a variety of fruit juices as well, freshly squeezed (not boxed junk or over-sweetened "drink" based juice). Bravo Xenia for the memorable breakfasts. More important than the comfortable room and amazing/delicious Terrazza restaurant space (where we hung out all day working too, which was a great feature of the spot) is the hotel's gracious and helpful staff. From the moment I walked into the hotel I was greeted and offered help with my luggage. I then met the friendly/smiling front desk staff (with a quick/simple checkin). This checkin/arrival experience was perfect for me as I just arrived from an international flight and these little acts of kindness and service made a significant/positive impression on me. I came down for lunch and was even more surprised at the incredible host and waitstaff at La Terrazza. I must give a heartfelt shoutout to Rim and Olga, and their male colleague at the attentiveness and genuine care they showed me throughout my meal, and friendly suggestions and conversation all three had with me while they waited on me for the meal. I had a delicious bowl of Pumpkin Soup as a starter, followed by an flavorful Penne Pasta cooked al dente with red sauce - was perfect - it hit the spot after my long flight. Rim was so helpful and friendly I felt like a king. Olga was also amazing with her lovely, friendly and ridiculously attentive service not just at this meal, but at the daily breakfasts as well - I honestly felt sad leaving these people behind when I checked out. If you stay at Xenia Hotel, or simply visit Xenia's La Terrazza in Kensington as a street guest, please keep an eye out for Olga and Rim and after yo