Sonder Camden Road anmeldelser

When I read reviews I try to be as objective as possible, I often read reviews giving a hotel a poor rating simply because of some incident that was neither a fault of the hotel or it’s staff. After working a long day in Camden myself and my two colleagues looked to check in at approximately 01.45, we work in live events so late finishes are normal for us, as is travelling extensively and checking in to lots of different hotels. Upon arrival to Sonder we were asked if we had our code, we didn’t and at this moment in time, less than 6 hours after completing check in, I’ll give the hotel the benefit of the doubt and assume this is an oversight by our travel agent. The receptionist, who was very nice, took our names, and the name of the person who made the booking, but couldn’t find us on the system. After a hour of searching the computer and phone calls to her manager she still couldn’t find us and offered me the telephone to speak to her manager. Both were very apologetic about the situation. I was left with two choices, leave or pay for a room. Given how mixed up the communication was, for example we’d give a name, the receptionist would then repeat a different but similar sounding name to her manager, i thought it best that I pay for all three rooms to resolve this as quickly as possible, it was now 3am! 25 minutes later we finally got a room “key” which was a hand written post it note with a room number and code for the door. Mine was the first room we got to and it was occupied. When I checked the emailed receipt, from the manager who had just booked us in, it had the incorrect date on it. We eventually got our rooms after more than a hour and a half!! This hotel seems to operate an overly complex approach to room allocation which requires a good level of understanding from its staff, however it would seem their staff are trained to be very nice to speak to and not much else. I literally just had a staff member wake me up to let me know my friends had left, there’s nice and then there’s no clue how hotel staff need to operate, and for these reasons I wouldn’t recommend, nor return to this place. The hotel itself is nice enough but there’s plenty of other hotels where management have a far better understanding of how to run them.