Dover Castle Hostel

Average hostel, cleanliness is acceptable. The bar at the ground floor is the highlight of this place.

Great location, excellent

離地鐵和公交站近，整體設備舊點，有可以聊天的公共休息室和乾淨的可煮食的廚房，有微波爐+熱水壺+電磁爐。

各方麪條件都不錯，特別點讚的是廚房，很不錯。

When I checked in I was told the reception would be open 24 hours but when I wanted to check out the next day, the reception was closed and the worst thing was the phone number written on the sign they put on the door was not in service so I had no way to reach out to the staff. I had to search the correct phone number on Google myself. But even if I dialled the correct number nobody answered. I rang the door bell nobody answered either. I was in a hurry to leave but in the end I waited for 15 minutes being worried before someone finally came. Another thing was, I know it was a cheap hostel but why did we have to take out the all the covers like the bed cover, pillow cover and duvet cover by ourselves? It wasn’t a very difficult job however when I checked out it was in the early morning and the shared room was still dark. I had to climb up to the top of the bunk bed to do it in darkness, which was dangerous to myself and disturbing to the people who were still sleeping in the room. Why can’t the staff do their own job instead when everyone checks out in the afternoon?

I am writing to you to express my deep dissatisfaction and make a public complaint about the poor service received by a reception employee at the Dover Castle Hotel in London. The incident occurred on July 19 at 6:10 pm. This employee behaved in an insensitive, inhumane manner and showed unacceptable mistreatment and indifference towards me. Additionally, he refused to give options when I tried to pay by card, rudely insisting that they only accepted cash. It is clear that this person does not love what he does and his behavior reflects excessive pride and an attitude of superiority towards others. This individual is clearly xenophobic and his treatment leaves a very bad image of the hotel. My experience is not an isolated case; I have read numerous comments and reviews on the internet where other clients express that they have been treated in the same way. This person shows obvious discrimination and completely lacks the slightest courtesy towards customers. Despite all the complaints that have been made about the poor service and mistreatment of employees, as well as the indifference shown, the hotel has done nothing to improve. For this reason, I do not recommend this hotel to any type of person who wants to stay, especially if they are tourists. I call on the management of the Dover Castle hotel to take the necessary and appropriate measures to resolve this situation. An establishment that claims to offer lodging services cannot afford to have employees who mistreat guests and damage the reputation of the place. I hope that this complaint will lead to immediate corrective action being taken. Guests deserve to be treated with respect and courtesy, and it is the hotel's responsibility to ensure that its staff lives up to these basic standards of customer service.