Charlotte Street Hotel, Firmdale Hotels

It was a wonderful stay, the location was great, the staff were friendly and the food was fresh, the only downside was that the room seemed a little dated and could use a refresh, other than that our visit was fantastic, I would definitely stay again on my next visit to london.

My sister and I had a wonderful stay at the Charlotte Street Hotel! The rooms are gorgeous and the staff amazing - Ola and Dominic in particular took great care of us. The location provides easy access for tube stations, food and shopping. I recommend very highly and can't wait to go back for another visit!!

A lovely early evening birthday celebration meal for 6 friends. Wonderful food, ( large dessert portions) drinks wine and cocktails , excellent service. Including a complimentary birthday surprise dessert and candle for birthday lady.

What has happened to this beautiful hotel? Dropped in for a pre concert drink and was very disappointed. Wine was mediocre- a white burgundy was everything but! Served by a surly staff member slouching around wearing a gilet - in August! Knowledge of their wine list was non existent which in a 5 star establishment is most unusual and totally unacceptable Eye contact was avoided I had to go up to the bar to request the bill. The music in the bar was very loud and ‘clubby’ In the recent past it was subtle background music. Yesterdays musical offering was an assault on the ear drums and made conversation difficult The bins in the ladies powder room were overflowing. A great pity, as the location is superb but sadly this once iconic hotel is now on a par with a bog standard two star establishment

Too many people to pick out individually. Every person we interacted with at the hotel was as lovely as could be. Every request was met with enthusiasm. I want to point out that on our last night in London, the concierge had arranged with the restaurant we dined at to have all of our beverages paid for. So generous! Also loved the location. Close to Soho, Covent Garden, and Theatre District. Hotel was always filled with beautiful flowers. Couldn’t recommend Charlotte Street Hotel more highly! Thank you to all!

We were a family party of five in three rooms, two of which were upgraded. From the moment of arrival we were treated with efficiency, professionalism and friendliness by all staff at all levels. Rooms were stylish and practical. Room service was exemplary and swift. Breakfasts each morning were excellent and plentiful. We were sorry to leave - and hope to return.