Covent Garden Hotel, Firmdale Hotels

酒店接待處職員服務不佳，安排我們入住地下室房間，沒有電梯，要經過很長的樓梯才能到達房間，對於我們年紀大的住客來講很辛苦，另外入房後有很大的空氣潮濕氣味，感覺不舒服，還有些不愉快的經曆，使我們覺得不會再選擇這種服務與收費不配稱的酒店。

This hotel is CHARMING! Decor to friendly, attentive staff were absolutely wonderful. Room was perfect. Nice bathroom amenities. Clean. Quiet. Restaurant offered perfect breakfast options - we had other meals away while touring the city. Added bonus is the Drawing Room - a comfortable area on floor above street level. Sofas, chairs, tables, honor bar - a great place to gather with others in our group. Walking distance to MANY shops, theatres, tube... From the moment we were welcomed at the door to the farewells upon departure, this was a treat!

A fabulous hotel in a relatively quiet area of Covent Garden/Seven dials. Recently visiting our daughter who now lives in Covent Garden, she brought us here for cocktails and a 3 course evening meal. The food was delicious with the potions not overpowering and I had probably the best old fashioned cocktail that I’ve ever tasted. The restaurant staff were both friendly and helpful and the service couldn’t be faulted. We enjoyed the experience so much we went back the following morning for breakfast, and that was just as enjoyable as the previous night. This was our first visit here and it certainly won’t be our last.

Charming lobby and staff at front desk. However, the rooms are tiny! Really small. Have to turn sideways to walk around the bed! Lucky we are staying only one night!. Also, no water in the room except the mini bar (expensive!!) bottles. For $800 a night, it might be nice to leave a bottle of water?? Plus, you’ll face the issue of arriving in the morning (11ish) and being told the room may not be available til check in time, 3pm!!! This despite having called to alert them we were arriving from Los Angeles. (A long flight!). They have a perfect legal right to make you wait but, again, you would hope that they would try to help their far away travelers to get a shower and recover from the long flight. I know that other London (and European) hotels have rooms ready if they have been given advance warning. Not always, but most of the time. Particularly the high priced ones like this one. Good news is super nice bell service and nice lounge area on first floor.

Amazing experience, my sister won a voucher to spend so we chose Covent Garden hotel, great location, we came by train, the hotel itself was beautiful, staff very polite and friendly, we were kindly upgraded , stunning room , great choice for breakfast, definitely recommend, thank you x

A wonderful breakfast experience served by some wonderful waiters and waitresses. They made me feel very well looked after and kept me well informed. Even though i was alone, they did not make me feel left out like i have experienced before. I am very pleased with the few breakfasts i have had here, and shall definitely be returning for more when i’m back in london. Thank you to your wonderful service.