Covent Garden Hotel, Firmdale Hotels

酒店接待處職員服務不佳，安排我們入住地下室房間，沒有電梯，要經過很長的樓梯才能到達房間，對於我們年紀大的住客來講很辛苦，另外入房後有很大的空氣潮濕氣味，感覺不舒服，還有些不愉快的經曆，使我們覺得不會再選擇這種服務與收費不配稱的酒店。

Charming lobby and staff at front desk. However, the rooms are tiny! Really small. Have to turn sideways to walk around the bed! Lucky we are staying only one night!. Also, no water in the room except the mini bar (expensive!!) bottles. For $800 a night, it might be nice to leave a bottle of water?? Plus, you’ll face the issue of arriving in the morning (11ish) and being told the room may not be available til check in time, 3pm!!! This despite having called to alert them we were arriving from Los Angeles. (A long flight!). They have a perfect legal right to make you wait but, again, you would hope that they would try to help their far away travelers to get a shower and recover from the long flight. I know that other London (and European) hotels have rooms ready if they have been given advance warning. Not always, but most of the time. Particularly the high priced ones like this one. Good news is super nice bell service and nice lounge area on first floor.

Amazing experience, my sister won a voucher to spend so we chose Covent Garden hotel, great location, we came by train, the hotel itself was beautiful, staff very polite and friendly, we were kindly upgraded , stunning room , great choice for breakfast, definitely recommend, thank you x

A wonderful breakfast experience served by some wonderful waiters and waitresses. They made me feel very well looked after and kept me well informed. Even though i was alone, they did not make me feel left out like i have experienced before. I am very pleased with the few breakfasts i have had here, and shall definitely be returning for more when i’m back in london. Thank you to your wonderful service.

This hotel is deluxe but yet warm and inviting. The rooms and baths are gorgeously decorated. The showers are strong and toiletries are deliciously scented so be sure to have enough room in your luggage to purchase some for home. The towels are thick and fluffy and the beds are heavenly. Top of line linens. The location can’t be beat for walking to lots of restaurants, theaters, museums, sights and other neighborhoods. Plenty of transport options. Great coffee shop across the street and breakfast/smoothy places a few doors away. The BEST part of the hotel is the hotel staff. Augustino, the concierge went out of his way to be helpful, even walking us to the Elizabeth line as we were over burdened with purchases. His assistants, Nicky who gave us fabulous recommendations and travel tips and Huzaifa who did the same. We can't speak more highly about the hotel but more importantly-the people.

We have stayed at this hotel multiple times. It’s a lovely place, and it is a terrific location with easy walks to the theater and excellent restaurants. The rooms are warm, comfortable, and quiet, with outstanding public spaces for late afternoon/evening drinks or snacks. On this visit, we had some issues with our initial room (construction noise). The hotel, specifically Charles, could not have been more helpful in resolving the problem for us. He was kind, understanding, and empathic. It’s the kind of response that you wish happened at all hotels. Covent Garden is not an inexpensive hotel, which means you have (and should have) high expectations. Each time we stayed, our experience always exceeded our high expectations. We will be back.