Hub by Premier Inn London King's Cross Hotel anmeldelser

Jeg er en turist fra Shanghai Kina. Jeg skriver for at udtrykke min skuffelse over den service, jeg modtog under mit seneste ophold på dit hotel. Vi reserverede et to-nætters ophold gennem Ctrip, der inkluderede morgenmad, men da vi ankom, kunne personalet ikke finde vores navne på listen. De insisterede på, at vi skulle betale 8 £ ekstra pr. person for morgenmad. Vi viste dem bekræftelses-e-mailen fra dit hotel på kinesisk, men personalet påstod, at han ikke kunne forstå det. Da vi præsenterede den engelske version, klagede han over, at teksten var for lille til, at han kunne læse den. Denne mangel på tålmodighed og professionalisme var meget frustrerende. Ydermere, da vi gik for at hente vores bagage i eftermiddags, var personalet der ikke høflig nok. Vi takkede ham for hans hjælp, men han svarede slet ikke. I en storby som London mener jeg, at alle bør opretholde en høj standard for høflighed og professionalisme. Hotellets personale bør repræsentere hotellets image, og desværre afspejlede denne oplevelse ikke godt på din virksomhed. På grund af denne dårlige service beklager jeg at sige, at jeg ikke vender tilbage til dit hotel, og jeg vil heller ikke anbefale det til mine venner. Jeg håber, at du vil tage denne feedback seriøst og arbejde på at forbedre din kundeservice.

God beliggenhed tæt på Kingcross Rumstørrelsen er ren og kompakt Morgenmaden er enkel, men dejlig

Room is a little small but hotel is near to train station. Not too bad.

Its position is so good.

Good location and clean room. Decent size of the room. Overall is a good and comfortable stay. It’s just that they need to improve on the check in process.

The hotel was clean, quiet and very close to amenities. Would definitely go back.

Good location and the room is good for solo traveller

Kind and helpful hotel staff ❤️

the room was clean and location is really close to King’s cross underground station.

I was allocated to a room without windows, however it was a great experience for a business stay. The ground floor Cafe is an extra where you can work and relax in the same place. The atmosphere is really excellent!!! I will recommend it to my colleagues and friends.

I stayed there for 5 nights. I was not very pleased as they gave me the “disabled/accessible” room despite being a solo traveller. The toilet and all it’s facilities were meant for the disabled/wheelchair bound. When I approached the receptionist asking for a change in rooms, she said she could not assist me because they were fully booked. However, I did not find that acceptable given that the booking and full payment was made months ago. No effort was made to ensure that there was a vacant room I could switch to during my 5 nights there. Room service is only done if you request for it. The dinner options downstairs is very limited as well. It is fairly near King’s cross station and I would only recommend due to the location. Service needs to improve.

Great Hotel in King across Station. Hotel staff are very helpful and I highly recommend this for short stays. Breakfast was good value for the price and all day and night coffee was also a good option via the downstairs bar. Many great value restaurants in the area including an Asian Noodles place, Kebab house and a variety of pubs. Only thing I didn’t like was the way in which you need to turn the lights on via the bed head as not really convenient.

出了King‘s Cross Station,往左轉，沿着十字路口的麥當勞這條街走不到50米，看到Premium Inn,繼續2-3 棟樓，小路上右拐就到了，距離火車站不到10分鐘。 房間不大，兩個人住的話兩個行李箱不能平攤開，床衹能一邊上下。如果作中轉圖便捷可以選擇這裏。 早餐是典型英式早餐，品種齊全，餐廳色調搭配很好。

相比傳統的老破倫敦酒店，這個酒店另類新潮，房間智能控制，軟硬件很新。早餐豐盛。出門一天後回來發現房間沒有清理，原來在洗手間有行小字説"清理房間得聯繫前台"...但前台多數時候是沒人的...還有不提供牙刷，能不能提供漱口杯？？用水瓶刷牙不是很方便。