Sea Containers London

We experienced several issues at sea containers hotel. Firstly we asked for turn-down nightly and was only done once. I had brought this to ciaran the manager attention and he said it would be done that night and the turndown was not done again. We stayed for 7 nights and communication with guest services was very poor and we also brought this to Cairan's attention and he acknowledged that there were issues and nothing was done by him to fix these issues. I have stayed at many hotels around the world and for a 5 star hotel the service and communication was very poor. Even when we spoke to someone on the front desk about this turn-down issue they said they would look into the matter and get back to us. They didnt call back or leave a message. I requested some face towels with one of the cleaning person and he said there was a shortage of them. Very very disappointing for a 5 star hotel. Hope this feedback helps you improve your hotel.

service is good as usual and very unique hotel , the price is high but worth it

Staffs are super friendly and helpful. Excellent service !

Lovely clean hotel but service wasn’t great

該酒店位於泰晤士河南岸，去北岸走路5分鐘，去市中心走路10分鐘，都很方便。旁邊超市很多，中超＂天天店＂就在隔壁。衞生每天會打掃，門口小哥都很熱情，是一個值得入住的酒店。

房間佈置簡潔時尚，床品乾淨衞生，每天都有人將房間打掃得乾淨整潔，唯一不足的是沒有找到拖鞋，下單酒店時有説提供拖鞋的，不過幸好我們自己帶了在飛機上穿的拖鞋，最後也沒有再問酒店要了