Mercure London Bridge

It was my family trip to London city. First day the trainee at the reception is not so well to assist us on check in. She arrange 3 rooms with 3 different floor. And that is very limit parking with 35gdp per night. I have booked 3 rooms but 1 of the double bed room is super tiny and the bathroom very small as well. You can’t even open up a luggage. It make me so angry to contact trips.com Cs to make a complaint. Cause I pay the same price to get the different room. After next day, the reception has settle the issue but it take a time and delay my trip schedule. It’s not a good feel during the travel.

Great Rooms, great staff. Location wise can be a lil far from the train station

Great Location. Good hotel. A little tired in places. Breakfast was great.

Good location with tub station and bus stop nearby. Comfortable and clean room. Very impressive with the staff and their services.

The Mercure London Bridge hotel exceeded expectations. Our Privilege King bedroom was very comfortable and well appointed. The staff were exceptionally attentive and helpful - nothing seemed too much trouble. The buffet breakfast was superb, very well stocked and of excellent quality. The position of this hotel is very convenient being roughly half way between Waterloo railway station and the Shard. I would highly recommend this hotel.

Spacious room and bed was really comfy. Air conditioning didn't work well and we could not lower the temperature in the room which made it stuffy. The bathroom was very tired looking and really needed a refurb. We ordered some room service at 11pm as we were late checking in first night. The menu literally consisted if 2 items. We ordered a panini which was disgustingly bad. We expected more choice and certainly better quality. We complained and the hotel agreed to refund us but still waiting for the refund almost 6 weeks after. Breakfast was really good and made the most of this to make up for the poor food the night before hand. Its buffet style also which is great if you are proper hungry.. Staff were pleasant and helpful, just not sure about the security guys at the front door who look like they don't want to be there and struggle to even say hello, which we felt was very odd.. My review is neutral, we've stayed in much nicer places in London around the same price.