Ibis London Shepherds Bush - Hammersmith

I stayed to join the cncert in Shepherd's Bush Empire. the location is perfect ,it's 3minutes from the station Shepherd's Bush where there are so many restaurants and food markets. The biggest shopping cnter in the world is neathere. Breakfast is same everyday, it's a pitty. the receptionists are so nice, klnd,smily, helpful to guests. especially Nicola helped me a lot when the taxi I booked didn't come He phoned to taxi driver, and taxi company which didn't answer at all. He tried to access them for many times, and at last he took me to the tube station with 2heavy suitcases、　he carried them up on steps to platform. If he didn't help me,I couldn't find station, nor carried laggages, nor went to the station on time. I really appreciate him.

The location is great, the room is clean and good size, however no fridge in the room.

We stayed for two days and it was a lovely stay. We got a twin bed and the room was a decent size and it wasn’t too hot. Beds were comfortable and the bathroom was also a decent size (wet room) and the water was nice and hot. In terms of the cleanliness, at surface level it was cleaned but you could tell it wasn’t throughly cleaned. There was dust and dirt here and there. But at the same time it wasn’t bad if that makes sense. For the price, it was worth it in my opinion. The location was great too, the underground was like 4 minute walk and Westfield White City was also around the same area (5 minute walk). There is a small local shopping centre next to the hotel where you can find Lidl, Sainsbury’s, Poundland and other shops. There are also many places to eat around the area.

Room was basic but bed comfy. Location good for what needed it for. Most staff need a get a personality and atleast smile. Axel was polite and helpful after other staff couldn’t really care less and not great attitude. Shift team leader pleasant enough but his enthusiasm didn’t reflect other staff.

Great staff at reception, and unlike other hotels this seems very safe especially when u need a keycard to get in and out the building as well as in the elevators.

Clean and in a good location, very close to the tube station.