Holiday Inn Express London - Wandsworth

Having stayed here a few times already we knew what it was going to be like. The rooms are nice enough but in need of a refurbishment. One thing that we have noticed is that even though the hotel is advertised as having airconditioning in the rooms, it hasnt worked in any of the rooms we have stayed in on the past 4 stays. I am presuming that it doesnt work in any rooms or we have just been really unlucky. Breakfast is chaos. The dining area is too small for the number of rooms and the buffet doesnt get refilled very quickly which means people are waiting around. Its fine if you want to go for breakfast at 6.30am when it first opens but any time after 7am is extremely busy. The food is very average but standard for what you get at HI Express. Reception staff are always really friendly and helpful. Beds are comfy and the wifi is great for streaming.

Check-in experience was terrible. Reception staff was Fahad was who checked us in, was the rudest person on earth. Our booking was for 2 adults and 1 child but hotel received booking for only 2 adults. We were first told we will be given a room with 1 double bed. However, later they gave us the correct family room after an hour. Breakfast was included in our booking but all hot food was finished half an hour before advertised time. We didn't have any breakfast. We made a complaint with the duty manager.

They were very helpful and accommodating. Breakfast was delicious

前台种族歧视千万别顶 Don’t go to this place defo racial discrimination from the front desk

Very good and clean, the reception are very kind! If u need the toothbrush, just ask them. And the buffet breakfast are very delicious and for free if u booked the hotel!

Visited with family and the sofa bed was broken and unusable but the free breakfast made up