Hilton London Euston

Arrived later in the evening, the check in process was decent. Rooms was spacious, equipped with excellent amenities. The room I was given was in front of a busy road so the traffic noise was high but this didn't disturb my sleep as much. The location of hotel was excellent as it is a 5mins walk to Euston underground/bus station. The hotel is also close to St. Pancras Station and King's Cross Station, took me about 12-15mins to walk which is good distance. Overall enjoyed my overnight stay.

Aircon not working.. and the the personnel just answered we can't do anything. Just brought 2 fans. Said can't change room. For Hilton personnel to answer this way.. worst than a bed and breakfast place. As my family was tired we make do with it. The sound proof was so bad that even ppl walking on the road can be heard. Didn't have a good sleep. The next day went to the front desk to complain (different person at the front desk) only answered " will let the manager know" Then asked him for some advise on travelling by uber or public transport to the train station to go airport.. insists that we take the black cab. When we said it's ok. Straightaway he shows his unhappy face. With the luggage we decided to use the black cab as per his recommendation. He ordered for us.. when in the cab we asked the driver why the Hilton guy keep on telling us to take black cab. The answer was that frontdesk gets 20% commision of the fare. The front desk guys name is "MAX" he is a very rude guy who's not welcoming and not suited for hilton standards i urge hilton to look into this and see that action is taken upon him as staff like this ruins hilton's reputation and drags it to the mud. Can u believe it when he greets the guess he doesnt even look them in the face to say hello instead he just keeps looking at his computer and said hello. He didnt even notify us when the cab is here, we had to enquire him if thats our cab, i saw an elderly couple complaining to him and his attitude towards them is not one should show towards their elders and let alone their GUESTS!!!! Horrible experience with this guy. This matter should be investigated and necessary measures should be applied to him. Come on this is hilton but i get better service at holiday inn !!!!!! What's the point for paying for this exclusive price if the experience is not exclusive

The hotel was very clean and room was huge as well, very worth it and value for money! Recommended hotel to stay 👍🏻