Hilton London Paddington

The location is just next to Paddington Station. The ambience is rather old. Although there is a lift, I have to take a few steps in the corridor before getting into the room. Not convenient for taking a large luggage.

I booked a stay at Hilton London Paddington for March 2025, but due to a major power outage and airport closure in London, my flight was cancelled and I could not travel to the UK at all. I immediately contacted Hilton and Trip.com to request a refund. Initially, I was told that the refund was possible and being processed, but days later, the hotel reversed that decision, falsely stating I had already checked in — which is completely untrue. I emailed the hotel multiple times, and also contacted Hilton’s corporate customer service. It has now been a week and I still haven't received any reply from the hotel. This is not the level of service I expect from a Hilton property. Charging for a stay that was never used due to a force majeure event, and then refusing to respond to emails or provide assistance, is unacceptable. I will never book this hotel again and strongly advise others to be cautious.

Mahnoud at the front desk was excellent; he understood our situation and offered to check us in when we arrived early. Much appreciated! If you are commuting via Paddington station, this is the best place to stay for convenience. However, it’s weird that no bedroom slippers were provided in the room and the mini fridge has been removed too.