The Dilly

I booked a superior room with Kingsize bed and I was quite disappointed. The part of the hotel has very old rooms. Old furnitures and the room is dull and not very clean. I have shared some picture which I took.  I was changed to a different room after I complained which was only slightly better. The manager wasn’t receptive and dismissive, can do better. Just like the great British empire, this Hotel is on its way down! Sad.  The location and amenities are good but you can find similar room at much lesser price. The terrace restaurant has few staffs who shouldn’t be in service industry, not at all welcoming.  Overall, I feel they can do better! For the price you pay, everything falls short.

The stuff there are so unfriendly to Asia people. I arrived there at 9:00 Am (after flied 14 hours)and check in ,the reception told me for early check I got to pay extra 50 pounds ,which I think is ok and I payed. Then I get to the room the reception arrange for me . It is straight near the lift (the pic show below) and it’s a very very small room, which is totally different From the pics I saw on web. I came back to reception( the room even got no telephone) .and told reception the room’ near lift. He says “but this is the only room we got now “( of course I know this is nonsense) I insist, then after waiting for 10mins, suddenly there appears to be another room available . Stayed for 4 days there,the shower is so dirty. By the way their stuff doesn’t have any name card , so you can’t tell which is which so bad service.They treat white people so nice and friendly. They seldom say hello to Asian people and look them in eyes The hotel’s been decorating outside . The doorman are friendly ,the others ,so sad. And the concert cafe ,**** place

Very well located hotel. Great very well equipped gym with pool and steam room. Service in the restaurant was slow but otherwise all good. The room was large and comfortable.