The Dilly

The stuff there are so unfriendly to Asia people. I arrived there at 9:00 Am (after flied 14 hours)and check in ,the reception told me for early check I got to pay extra 50 pounds ,which I think is ok and I payed. Then I get to the room the reception arrange for me . It is straight near the lift (the pic show below) and it’s a very very small room, which is totally different From the pics I saw on web. I came back to reception( the room even got no telephone) .and told reception the room’ near lift. He says “but this is the only room we got now “( of course I know this is nonsense) I insist, then after waiting for 10mins, suddenly there appears to be another room available . Stayed for 4 days there,the shower is so dirty. By the way their stuff doesn’t have any name card , so you can’t tell which is which so bad service.They treat white people so nice and friendly. They seldom say hello to Asian people and look them in eyes The hotel’s been decorating outside . The doorman are friendly ,the others ,so sad. And the concert cafe ,**** place

You just can't beat the location. It is so perfectly Central, I the heart of Piccadilly, and within walking distance to so many place. Most of the staff are friendly and helpful yet a few can be unwilling to help.

**Wonderful Stay – Highly Recommend!** From the moment I arrived, the staff was welcoming and attentive, always ready to assist with a smile. The room was spacious, clean, and beautifully decorated, with all the amenities I needed for a comfortable stay. The location was perfect, close to everything making it easy to explore the area. The breakfast was excellent, offering a wide variety of fresh and delicious options each morning. What stood out the most was the attention to detail and the genuine care from the staff. It truly felt like a home away from home. I would definitely return and recommend this hotel to anyone looking for a relaxing and enjoyable stay!

Good location and the breakfast is good and with various food and fruit.

Nice location … room size is too small

Great breakfast. Avocado order available. Favourite omelettes with lots of fresh bread choices. 👍🏻really enjoyed!

Personally, I liked the hotel. It is centrally located, amazing access to all facilities. The staff of the hotel is also very pleasant. I would only suggest to address some issues with housekeeping. Once, I had to call the concierge and tell afterwards to the reception personally the request to clean the room, as it wasn’t prepared even with the tag hanging on the door of the room. Also, they never put additional shampoo, conditioner, shower gel. I had to call reception to receive extra. These points should be improved for 5 star service.

What an amazing hotel- the extras they provided to celebrate my wife's birthday were amazing. Only one mark off for the pool being too cold !

Hotel is getting a little tired - also aircon in room 419 was not particularly good.