Holiday Inn London Bloomsbury, an IHG Hotel

Det var min første gang i London (og Storbritannien), så jeg var lidt bekymret over at vælge det rigtige hotel, hvor jeg kan føle mig tryg og sikker. Jeg må indrømme, at vores ophold var fremragende. Værelse og badeværelse var rent og ryddeligt, servicen var ekstraordinær (særlig tak til rengøringsdamerne og til fru Marvelou). Vi nød virkelig den daglige morgenmad (buffet) og vores besøg på pub! Personalet var imødekommende og betjeningen i spisesalen gjorde et meget positivt indtryk på mig, de var hjælpsomme og meget høflige. Placeringen er fantastisk, tæt på Russell Square metrostation, British Museum osv. Opholdet på Holiday Inn Bloomsbury er en del af vores fantastiske minder om London, og vi vil vende tilbage.

The hotel claims itself as four-starred standard but to me, they just provide a three-starred service. First, no fridge was provided in the room unless upon request, and the fridge was not cold enough which made the milk rotten. Secondly, water coming from the shower head was weak and was not hot enough. Third, I found yellowish stain on one of the pillows. Most of the personal items, such as slippers, comb could only be provided upon request. Finally, tissue was not refilled after room cleaning on the last day of stay. Apart from the above, the hospitality service was fine.

Dear Sir/Madam, I stayed at Holiday Inn bloomsbury,, the receptionist was very kind and helpful. But I have a problem. I left my sling bag in my room, and when I returned to my hotel room, some of the money in my bag was missing. I had counted the amount of rupiah in cash that I had, before leaving the room. Someone had come inside my room, opened my bag amd took it. The lesson is don't leave your bag in your room even if it's just for a moment or for breakfast.

It was a terrible hotel I have ever stayed. At the second night, I saw a bedbug on the curtain. I killed the bedbug. After few seconds, there was another bedbug came out to my bed. I had a nightmare here. We changed the room for the remaining nights. It would be a disaster if I bring bedbugs back to my home. This is a four stars hotel with cleanness promise and it is not a cheap hotel. It is really an unforgivable issue.

Close to railway station and underground which is very convenient. Breakfast not bad but the food was exactly the same for a week.

Staff were pretty great, but dodgy tap, tv remote, and old pillows and a bed that seemed broken (basically touching the floor) were not particularly nice. Could do with a thorough refurbishment to be quite frank. Did the job though, breakfast was nice.

The hotel location is great nearby the Russell Square train station & if u take the bus it will be the last stop. Breakfast was great too. Highly recommend this hotel.

The location of the hotel is very good. Nearby the city centre and there is a little local mall besides with supermarket. However, the room can be cleaner. Staffs are nice and children can enjoy a welcome drink upon arrival.

Only 1 - 2 min walk from Russell Square Underground station. Comfortable bed and room is ok to fit in 2 adults and 1 kid. However there were insufficient room for us to open our luggage. We had to open the luggage one after one to take out our clothes. No drinking water was provided hence we had to buy from convenience store and carried back to hotel. Good thing is Tesco is only opposite the underground station. Wish to suggest to provide adequate trainings to front desk staff. When we checked in we were informed that our booking was canceled. (I have fully paid for the room upon booking) I showed to the staff the booking details but she still insisted our booking has been canceled, instead she asked me to call to the agent and get the agent to contact the hotel. I had no choice but to “follow her instructions” to do so. After 10 min trying to contact the agent (due to different time zone), the front desk staff called me “madam” many times from her counter (it was about 300m away and I was not aware that she was calling me), and told me that she has found my booking. When I asked the reason why initially the booking was canceled but now it was found, she did not answer me but to pass me the room key. After checked in to the room, noticed that both the lamps near the bed were not functioning and we called to front desk (only 1 light in front of the washroom was working). We were informed that the one who is able to fix it has left and we had to wait till the next morning to get the lamps fixed. Eventually they sent us a table lamp for that night.