London Marriott Hotel Park Lane

My son and I recently had a wonderful stay at the London Marriott Hotel Park Lane! From the moment we arrived, the staff was incredibly welcoming, we both had the same feeling as we returned home. Thank you guys you are amazing! The doormen and concierge were especially helpful, giving great advice about football match. Highly recommend this place.

3pm tues. jan. check in our room was ready but on entry the balcony executive room faced a wall and was dark, since it was 4 night stay we decided to ask to switch, front desk graciously offered an executive suite for no extra charge but wouldn’t be ready for 2 hours, bellmen held luggage we had snack in executive lounge, dropped off laundry at Lila’s down the street and then went shopping. Returned after 6pm (with clean laundry) front desk gave us keys to room 248 and we were on our way. Suite meticulously clean and everything in place. We had view of Marble Arch, bathroom with tub plus shower stall and two towel warmers. Housekeeping first rate we requested and received 8pm turndown. Executive lounge staff wonderful, plenty of newspapers and nice being able to order eggs in addition to buffet breakfast. Evening buffet could easily substitute for dinner as offerings are excellent. Plenty of restaurants nearby, if your plan is to go shopping stay here as it’s so close to Oxford Street, very easy to drop bags off and go out again plus buses leave near the hotel entrance (buy oyster card) to take you everywhere else, so no need for cab. The hotel has the most professional staff we’ve encountered nothing is too small to request, everyone is cordial, and they want you to feel like you’re at home. I feel bad for Pavel we made him run around so much for us during out stay. We’ve stayed at 5 different luxury Marriott’s in London, this is the best Marriott property in London.

I would absolutely not recommend this hotel to anyone. Just the location is good. Firstly the level of service is terrible. (Apart from the concierge) The check in is like I’m being checked in by someone who really can’t be bothered to do their job. And so slow… my check in was Abrupt and a rude check in process, not knowledgeable when asking questions about the hotel. And just felt uncomfortable. My room was small and I understand this is London, but this was extremely bad. I called to ask if there could be a room change and no one even called me back, and I simply couldn’t be bothered to chase this up as I was tired from my travels. So just made do. I stayed here in 2018 and wow, what a change for the worse. I can’t believe how a hotel can decline so much in every way. And it must have something to do with the management…Seems that the front desk staff are not trained how they should be. Clearly their managers don’t care. And yet they are dealing with us customers who are paying a lot of money, we expect a good service at least!