Park Plaza London Riverbank anmeldelser

Brilliant river view room. Location great ideal for tube stations. Had a great few days in the city

Brilliant service, They cater to their customers. Upon arrival i had a lot of luggage and a kind gent kindly opened the door for me and indicated where to check in. Smooth sailing process. We had a beautiful room. This hotel trip of two nights was for my girlfriends birthday celebration, so i did inform them about decorating. Overall experience 8.5/10

The view and location is great! The only thing that it could be better is the food. I ordered room service breakfast but the food seems to be too cold when it reaches to our room.

The hotel is very well situated opposite bus station. Superb easy access and reception was very helpful. Super fast check in

We enjoyed our stay there . Breakfast was great and there was so much to choose from ( buffets) and the food tasted great.unfortunately the room we got a had a blocked sink and there is no view of the river . It was room 529. We informed the lady at reception when we checked out.

Good location and the hotel staff were really good. Some nice restaurants close by. Enjoyed the stay very much

Booked this hotel for a for a birthday weekend,customer service was good very lovely and helpful and they even upgraded us for free due to having a small issue with our room and it being a birthday weekend

Brilliant hotel. Perfect views.  Staff, friendly and helpful  Close to tube and bus route  Definitely go back

Our third stay here. Nice location and friendly people. Relatively easy for transportation

Stayed 2 nights here. Location is quite central, walking distance to Westminster and Big Ben. I personally think the bus services serve this area better, as the nearest train station is about 15 min walk away. Hotel is comfortable and clean. Only thing to note is that they only provide drinking water (bottles) for the first day of checkin. Expected better for the brand name and price paid.

Lovely hotel in a great location, check in was disappointing as we arrived at 3:30 and expected to be able to go straight to our room and then go for a swim with my 8 year old grandson but no, gave us a voucher for a free drink at the bar and said come back in 30 minutes but the free drink was house wine or beer which we don’t drink so ended up with a tea 🤦♀️ went back and room still not ready but they then offered free breakfast for our stay and the nice man on reception let us in to the swimming pool which my grandson loved. Finally got into the room at 5:30ish but well worth the wait, lovely and spacious with a great view over the river. Lovely bedding and toiletries smelt divine. Breakfast was buffet style in the ballroom and there was a great choice for all of us. Staff were very friendly apart from those in the bar area, served our tea with no milk and then gave us hot milk after we’d asked the server and then we had to ask another server as ours had gone into serve someone else! Didn’t use the bar after that as plenty of places around to try. Definitely would stay again as location is really good and close to some great restaurants and the tube.

The Park Plaza Riverbank Hotel exceeded my expectations and stands out as one of the best hotels I've stayed at in London. Its proximity to Big Ben and other top attractions made it incredibly convenient for exploring the city. The staff at the hotel were exceptionally friendly and helpful from the moment we arrived. Despite our early check-in, they warmly greeted us, took care of our luggage, and luckily had a room available for us. Their attentive service set the tone for a wonderful stay. The housekeeping team was equally accommodating, fulfilling our requests promptly and ensuring our comfort throughout our time at the hotel. I highly recommend the Park Plaza Riverbank Hotel for its prime location, exceptional staff, and top-notch service. It truly made my London experience memorable and enjoyable.

The room wasn't ready for us, so I had to wait 45 minutes. Eventually, our family got into the room. It was dirty and smelled of mould everywhere, with a broken fridge.

Hotel and staff was good but rooms very dark . location was not good to far from everywhere. One very strange thing was there was no water to drink in the room.