Hilton London Metropole

The place is good and clean but the lift have some noise at night when someone use it

The waiters serving the breakfast were impolite to us. And the concierge staffs also gave instructions in a rude way. It’s not acceptable with respect to an international hotel brand

One of our favourite London hotels by Hilton clean spacious great staff great choice of places to eat in the hotel no need to leave the hotel

The hotel is very conveniently located, close to Edgware Road tube station and Paddington Station. The staff at the reception counters are friendly and helpful. There are a lot of supermarkets and restaurants around. The rooms are spacious. Will stay there again when I go to London in future.

The food is good Location is convenient Restaurants are easy to access Staff is helpful Easy to find the hotel from train station

This is my second stay in this hotel, and you will never ever get a room matching with your order. The location of the hotel is good, close to underground and paddington. Highly doubt there is discrimination. The newly renovated rooms were assigned to europeans and left those shabby rooms to others. The breakfast is not worthy of money, with little food and stalls, but a lot of ppl waiting and queuing everyday. I would recommend you buy from Costa right opposite the hotel if your booking doesn’t include a breakfast. The breakfast is worth at a fair price around 15 pounds maximum. We booked a queen’s room newly renovated in the trip.com. However, first night the reception tell me to upgrade to a superior double queen room due to no room available.. I rejected in the first place but reception insist no other room available, asking me second day morning to come back to reception to change a room. The room assigned is an shabby room with old amenities. The second day morning I came to reception to request a room change as I was told last night. However, it was so hard to change a room, after going through a reception staff and waiting for minutes for a manager to approve and told me that’s the ONLY room available. The way of speaking is like take it no matter you accept or not, that’s the only choice for you. The room assigned was in the mid tower, but still a shabby room with dated amenities until I moved in, which is not matching to what I have booked. In the room change process, I became no access to my previous room while my luggages are all in the room. Meanwhile, I heard an old couple just checking in that morning was assigned a room in east wing which is a new renovated room. Yet the hotel telling us there were no other rooms available just minutes ago.