Holiday Inn Express London - Excel

I had a wonderful stay at Holiday Inn London Excel with my family. Though it’s not in the city centre, the hotel is just a short walk to the DLR station, which gave us easy and quick access to central London and excellent to experience Docklands during your stay here. The room was clean and comfortable, and the price was very reasonable for a family trip. We also enjoyed the breakfast, good variety and quality. A special thanks to Ms. Jothy at reception for her warm hospitality, and to the café staff who were always friendly and helpful. Overall, a lovely stay and I’d definitely recommend this hotel to others visiting London, especially families!

A good stay and it was good value for the price and quality of hotel. I’d come back if the price stays reasonable

Housekeeping have done but seems careless, staff either. It is not easy for you to go to the Custom House Station, but anyway it still near the cable car in Royal Docks.

I stayed for one night whilst working in London. Great experience from friendly, speedy check in through to breakfast and online check out. The room was very quiet with really comfortable bed. Lots of choices at breakfast and nice coffee. Hotel is close enough to the DLR to make it suitable for accessing the wider city.

Lovely hotel and the perfect location for our trip.The colleagues were extremely attentive from reception and bar to restaurant and housekeeping they made every part of our stay a pleasant experience. Breakfast was delicious and a perfect way to start the day.

Clean hotel with friendly efficient staff. Location good for our show at O2 Arena We stay every year for the show,but we both felt that the quality and standard has dropped on the cooked breakfast. The sausages are now poor quality, mushy texture with unpleasant aftertaste, and the hash browns were so oil soaked,and had the texture of cardboard. Everything was just lukewarm, not hot as it had been in previous years. On the plus side, two pancake machines have now been added, quick and easy to operate. We also ate in the restaurant the previous evening, but although the menu has improved, at 5pm (opening time for anything other than toasties or pizza) several items were 'out of stock ', including from the specials board! The selected meals I would say were just okay, the standard of an average pub meal. Summing up, I would still stay here again, but would eat out for evening meal and sadly only have continental style breakfast, which is disappointing as the cooked breakfast was previously a highlight of the stay here!