City Aldgate by Excel Apartments anmeldelser

This is hands down the creepiest and worst service I have ever received. They are scammer!!! Avoid! Avoid! Avoid! I would rather have the plague, and covid and chickenpox at the same time than deal with these crooks again. I tried to check in after 6pm (online it says check in is open until 11pm), they told us we are too late and hung up. I called back and they said if we want to get in tonight as planned that we should send a further £750 via a link through an email! This is a scam. It was not on the policy. Make sure you stay safe and don’t send your bank/ID vi their dodgy links!!!!

適合出差差旅住宿，早餐很豐富，房間乾淨，福無態度良好。 地理環境好，搭車很方便，下次出差還會在選擇這家酒店。

21号停水停电一天，无法凊洁，无法去冼手间，无法找到管理人員，犮电郵也无回应 很差，很差

Absolute shambles’s of a company sorry thief’s actully who do not give a toss for any customer they just want your money and they are the most unprofessional greedy greedy con artists they shouldn’t even be allowed to do business as they have no clue about anything customer based all there intrested in as your money and as soon as they have it well that’s it really left me stranded in London with no other funds available and for the cheek of them to ask for £500 deposit well I wouldn’t trust that at all avoid these no good lying thief’s cause that’s all they are!

Baffled at the previous poor reviews I read really wasn’t expecting much, but absolutely no complaints about our stay. Apartment was spotlessly clean and modern with amazing views over the city. We did have reservations about the deposit and the need for passport photos. There is no physical check in procedure but there’s is an element of escapes rooms with the door codes but all is explained via the check in email. I would stay here again but would again recommend being switched on with regards to checking in.

Apartment pictures show the place when it was new or recently renovated. It no longer looks like that. The shower needs a good clean & parts replacing. I booked for two bedroom with 2 double beds & was allocated a double & single bed and then a sofa bed in the living room. There was some spare bedding finally found but no quilt.

This company is scamming people, they asked me for £500 deposit, when I got to the apartment even though I already paid full for the room. we couldn't get in the room and had to find somewhere else to stay, on my Birthday. It's absolutely disgusting how they treat people and I am taking it further to get my refund. I have so much more to say about my experience. I will not leave this alone.

i advise no one stays in this apartment or is the worst place i have stayed in with the rudest people i could have come across it’s not worth the money at all the apartments they describe online is not what you are booking as the apartment i booked said it has a balcony over the river thames when in fact it didn’t even have a balcony or look like any of the photos. the apartment had moulding on the roof which i have picture proof of and i have asthma when i woke up after the first night my throat had closed up i told them and they moved me to another one which was just as bad please people don’t waste your money in the disgusting vile place

After booking the apartment through ***********, I was contacted by City Aldgate Apartments in the *********** message center where they asked for my passport, requesting it to be sent through an obscure link. Before having the chance to reply they called me and asked me to hurry up which I thought was odd. I reluctantly sent them my passport, as alarm bells were already starting to go off. They then sent me an email outside of the *********** system, and requested that I send a £250.00 GBP deposit through another obscure payment link outside of the book.com system. At this point I began to suspect it was a scam, and I came to tripadvisor to check their reviews which are terrible, many customers experiencing the same thing, and being scammed out of security deposits. I contacted *********** to request a refund, but due to Stay Inn's no-refund policy, they were unable to recover the funds. I lost about £200 GBP, and luckily not an additional £250.00 GBP, but I am still amazed that even after contacting ***********, they were unable to retrieve the funds, or remove this malicious apartment from their website. DO NOT BOOK! SCAM!

Just got here waited a hour outside after a long day of traveling showed them our ID and information they needed , to be told we had to pay 500 pound upfront for a pin to get in we spoke to another person who was staying there he paid 75 pounds for the pin, so then rang them to explain to be told to f@@k off !!!! Think this is absolutely disgusting behaviour should be ashamed of your selfs don’t no how your still in business if that’s how you treat your customers WOULD NOT RECOMMEND THIS PLACE TO ANYONE!!!’

False advertising (on lastminutedotcom). We booked a city-view apartment, and got a view of a wall and piles of rubbish. Check in was also terrible, didn't send us the email with access codes. Left us on the street. Just check out the google reviews, we are not the only ones.

A truly terrible experience! I didn't feel safe here. It was a faff to get into the building and room. Also, it was nothing like the images shown (!!) and it really didn't feel clean. The blinds were broken and a really loud apartment block meant very little sleep. I got out of there as soon as it got light!!

I just want to say that I’m not the type of person to write reviews but I had the worst experience with the customer service from this location. I stayed there a week and I had no heat! I had to go out and get blankets because it was that cold! On top of that, my three year old was sick the entire time because it was so freezing in that apartment. They provided no help on this matter and then when I tried to ask them to compensate me on the matter, they started to ignore my calls and e-mails. They finally decided to only reach out after *********** got involved but I am still waiting on a resolution.

They are scammers. They refused me entry because my guest was under 25. Told me I would get a refund and I still haven’t received it. I was not the only person to book and be left on the streets that night. They are just trying to steal your money. DO NOT BOOK!