Premier Inn London Paddington (Paddington Basin)

雖然圖片看着一般，實際房間在英國同等價位的酒店裡還是比較大的，整體裝修都比較新，甚至有新風系統。 衞生間也意外的大，吹風機和浴室分開放，兩個人住會覺得挺方便。 9月餐廳關了，還沒來的早餐可以不用訂了。訂了的也能退。 距離帕丁頓站相對比較近，但步行還是有點距離。 總體來説，本來期待是個如家，結果更像是全季。

酒店地理位置超級好，距離地鐵站超近。標準床是一大一小，房間網絡時好時壞。總體還不錯。

I've waited a month for Premier Inn to resolve my complaint satisfactorily before posting this review. Needless to say, their definition of "satisfactorily" differs considerably to mine! Third stay at this hotel as a family of 4 for 2 nights with no prior issues until now. Check-in was severely delayed by over an hour due to rooms not being ready. Whilst waiting, I used the toilets in restaurant. They were absolutely filthy - blocked, faeces all over toilet, no toilet paper and no soap! Not all lifts were in service leading to queues. Keycard to room did not work for the ENTIRE duration of our stay. Initially we were fobbed off at least 4 times by being told that the issue was with the actual card not the door itself, which meant we had to constantly keep trudging down to reception to explain that the card wasn't working as no one answered the phone at reception. The resolution offered by staff - we had to let reception know when we wanted to access our room and someone would accompany us! It was very stressful, especially as reception was so busy, so we had to wait for staff to be able to assist. On one occasion we had to sit and wait for staff outside our hotel door with our young children after returning from a show at 11.30pm! We were initially offered complementary breakfast on the last day for the inconvenience but the restaurant was fully booked with queues out the door! Needless to say, we left vowing never to return again. I complained to Head Office, was offered a (measley) partial refund but I felt our entire stay was affected by lack of access to our room. I quoted the Good Night Guarantee was basically told to jog on. When I asked how I could escalate my complaint, I was told that Premier Inn do not have a Complaints Escalation Policy and my complaint would not be reviewed....end of. Shocking service from Premier Inn and we will not be returning again.

Such a easy clean friendly hotel, Awesome view. Bed super comfy. Minor issue the shower was super hot I think the tap may of been jammed. Ok as we didn’t have children with us, mentioned when checking out so hopefully it was fixed. Couldn’t fault anything else

we had no clean towels FOR DAYS, every time we asked they said they didn’t have any. my room also had a funny smell and no toilet paper for days, which housekeeping kept refusing to fix then got mad at me for having loose toilet paper on the side???

Minor but inconvenient issues were raised with the hotel, which were completely ignored. Water pressure was so bad that water stopped coming out of the shower, there was no shower gel or shampoo (bottles empty) and the hair dryer was broken. It was a good job we didn't need the TV because that was obviously picked up from a skip and barely functioned.