The Wesley Camden Town

Good hotel. Saw some hair and dirt on bed while others are perfect.

The hotel is in Camden and close to a lot of restaurants and bars. Easy walk to the tube although becareful not to mix it up with the Wesley in Euston like I did. Staff were friendly and very helpful. Every thing seems newly refurbished and there are additional hot drinks available at reception. I had a slight problem with the bed but the staff member was appreciative of the feedback. Very positive stay. I'll consider this hotel next time I come to London

I love the location easy to get to everything the rooms are beautiful and modern differently stay again

What a truly shocking experience we had at The Wesley Camden Town. We came down to London for one night to watch the football and decided to stay at this hotel due to its location in the heart of Camden Town. The closest tube is actually Mornington Crescent but its in a good spot in a little Greek district with Belushi's sports bar pretty much opposite. The building is grand and we expected a great little night away. What the website doesn't tell you is that this property is a converted (and still operating) community church. Now there's nothing wrong with that (would have been nice to have known) but the common areas still look like a community church with very basic corridors and a lift that has the floor numbers stuck to the buttons on badly cut out laminated paper. Not a great start. The room we stayed in was tiny and looked a bit dusty but as we were in London for the football, we ditched the bags and headed straight out to the game and then for a meal and some drinks. When we got back to the hotel, what was clear was just how dirty the room was (there as makeup on one of the towels, what looked like a ***** hair on the toilet seat and bits in the bed). The corners of the room and bathroom had collections of debris and the place was generally dusty. The shower head wouldn't stand up on its own and had to be balanced in place at an unhelpful angle (or held!) to use it. A plug socket came out of the wall when I unplugged my phone charger....the bed moves when you move....I could go on. We were shattered and we thought lets just get some sleep and head off in the morning. But what we discovered was that by far the biggest issue was the lack of sleep we had due to what I can only assume was the dust in the room/building. Both our eyes and noses were watering all night, it was really uncomfortable and we had such a bad night we left before 7am. Not what we intended on a cheeky night away. We made a compliant to the desk who really wasn't interested. He said that management "wasn't available" and the only course of action as we had booked through a third party was to complain to them and they would then escalate to management. We did this and the hotel denied that we complained (we had), asked for proof (we already showed the disinterested guy at the desk) and offered a refund of £16 for a sub standard room that cost £186! We challenged this but they held firm - hence this review. So - beware when booking The Wesley Camden Town. Its a brand I will be steering well clear of in the future and I suggest that you do too.

首先，我對酒店本身的環境不做過多評價，但從服務態度説一下，大家可以做參考。我入住第一晚跟我的預期差不多，也確實在房間裏抽了一根煙，因為房間裏沒張貼禁止吸煙的標識，而且我打開了通風系統，沒有觸發煙霧警報。第二天中午前台打掃衞生説垃圾簍裏有一根抽完的香煙，要求我罰款300鎊，否則就不能接着入住，我再三強調房間裏沒有禁煙標識和未觸發煙霧警報，希望能看在第一次不知情的情況下允許繼續入住，全程態度誠懇。在溝通無果後，選擇搬出酒店，酒店方未能退款，以入住單上的規定説我是break the law。溝通期間得知，之前reception是給過其他人一次豁免的，我覺得這家酒店主打的華人禮遇，可能是覺得華人好説話（好欺負）吧。 我不做過多評價，也不想説這家酒店是否存在discrimination，不過我以後是肯定不會選擇這家酒店了好吧。陸陸續續來倫敦都第五年了，第一次見一個reception這麼強硬，要麼罰款要麼吞房費的。沒得説，自認倒黴。感謝攜程官方替我去跟酒店溝通（雖然這個酒店硬要吞我房費）。但是這個酒店，還是少推給國人了

非常滿意！推薦！住着很舒服的小而美的酒店😄👍淋浴間寬敞，洗澡很爽。那兩晚真是好好休息了！如果房間裏的茶包用光了，樓下有包括巧克力粉等等自取。周邊配套齊全，交通便利，走走就到倫敦動物園了。往南到國王十字車站也不遠。